Queen’s Roofing Service

Introduction: A Detailed Look at Queen’s Roofing Service in Charlotte, NC

For residents of North Carolina, particularly in the sprawling Charlotte metro area, maintaining a home's exterior is a crucial task. The roof, in particular, is a homeowner's first line of defense against the state’s humid climate, heavy rainfall, and potential for severe weather. When it comes time for a repair or a full-scale replacement, finding a reliable and skilled contractor is a top priority. Queen’s Roofing Service, a company based in Charlotte, NC, has been a part of the local home improvement landscape, and this article aims to provide a clear, factual, and engaging overview of their services. We will delve into their location, the types of work they perform, and what customers have said about their experiences. By synthesizing this information from publicly available data and customer reviews, we hope to offer a balanced perspective that helps you, the local user, make an informed decision. The tone will be friendly and professional, offering a slightly promotional but always factual representation of the company's reputation and capabilities.

Customer feedback for Queen’s Roofing Service paints a complex picture, highlighting both exceptional service and significant issues that potential clients should be aware of. On one hand, a highly satisfied customer praised the company for an "extremely satisfactory" roofing job on a cabin in the mountains. This customer, who worked with team members Chris and Jake, was impressed by their punctuality, professionalism, and the high-quality work they performed, including the installation of a rubber roofing underlayment and asphalt shingles on a steep pitch. The review also notes their willingness to travel a long distance for the project and their reasonable pricing. This positive experience was so compelling that the customer hired them again for a carpentry project in Charlotte. Another customer who had their roof replaced after a storm also had a "positive experience," noting the team's pride in their work, their diligence, and their thorough cleanup. This feedback points to a company that, when it operates at its best, delivers a high-quality product, excellent customer service, and a strong work ethic. However, another review offers a starkly different perspective, describing a very negative experience with an exterior home remodel. This customer alleges that the contractor sub-contracted the work, did not complete it as promised, and used different paint than what was agreed upon. The customer further claims that they had to retain a lawyer to get things moving, and that the contractor owes them new gutters. The review ends with a strong warning to "stay away" and alleges that communication was cut off. This contradictory feedback is crucial for potential customers to consider. It suggests that while the company is capable of doing excellent work, particularly in specific areas like roofing, there may be challenges with other types of projects and with communication and follow-up when issues arise. These facts are important for any homeowner to weigh when evaluating the company.

Location and Accessibility in Charlotte, North Carolina

Queen’s Roofing Service is located at 16011 Lancaster Hwy, Charlotte, NC 28277, USA. This address places the business in a strategic location in the southern part of Charlotte, providing them with a strong base to serve the city and its surrounding communities. For residents of North Carolina, a contractor with a local presence offers several advantages. Being based in Charlotte means they have a deep understanding of the region's specific needs, from local building codes to the types of roofing materials that perform best in the local climate. This expertise is invaluable for ensuring that any project is completed correctly and to the highest standards. The location on Lancaster Highway also gives them easy access to major transportation routes, allowing them to efficiently serve a wide geographic area. This is demonstrated by the customer review mentioning their willingness to travel for hours to a project in the mountains. This accessibility is a key feature, as it allows them to respond promptly to service calls and manage projects across a broad region. For homeowners, having a local contractor provides a sense of security and accountability. It implies that the company is a part of the community and is invested in maintaining a strong local reputation. The physical address offers a tangible point of contact, adding to the company's transparency and legitimacy. The accessibility of their Charlotte location allows Queen’s Roofing Service to be a responsive and reliable partner for a wide range of residential and carpentry projects throughout the North Carolina region.

Services Offered

Based on their name and customer reviews, Queen’s Roofing Service appears to specialize in a variety of roofing and general construction services. Their expertise extends beyond just roofing, which makes them a versatile contractor for homeowners. Their services likely include:

• Roofing: This includes comprehensive services such as new roof installation, full roof replacement, and repairs. They are noted for using quality materials, including rubber roofing underlayment and asphalt shingles.
• Carpentry: One customer review mentions hiring them for a carpentry project in Charlotte, indicating their skills extend to other home improvement areas.
• Exterior Home Remodeling: While a positive review highlights their roofing work, a negative review discusses an exterior home remodel project, suggesting they offer a broader range of services, including siding and gutters.
• Roof Repair and Maintenance: They likely address specific issues like leaks, damaged shingles, and provide ongoing maintenance to extend a roof’s life.
• Material Selection and Installation: They appear to have expertise in various roofing materials and the proper techniques for installation, even on challenging surfaces with steep pitches.
• Consultation and Estimates: Customers note that the company provides estimates and is willing to discuss project details, which is a crucial first step for any homeowner.

Features and Highlights

Based on the provided customer reviews, Queen’s Roofing Service has several key features and highlights that are both positive and negative, which are important for potential clients to consider:

• Punctual and Professional: Customers have praised the team members, like Chris and Jake, for being punctual, polite, and professional during both the estimate and the job itself.
• Knowledgeable and Experienced: The team is described as "knowledgeable and experienced," which instills confidence in a customer that the work will be done correctly.
• High-Quality Work: The company has received praise for providing a high-quality roofing job, with a customer noting that the outcome looked "perfect."
• Reasonable Pricing: One customer mentioned that the pricing for their roofing job was "reasonable," which is a significant factor for any home improvement project.
• Willingness to Travel: The company’s willingness to travel a long distance to help with a project in the mountains is a major highlight, demonstrating their commitment to serving clients across a broad region.
• Communication and Project Management Issues: A major concern is a customer review that alleges poor communication, the use of subcontractors, and a lack of follow-up on a project that was not completed as promised.
• Warranty and Quality Control: The negative review raises questions about the company’s quality control and their willingness to stand by their work, which is a critical point for potential clients to investigate further.

Contact Information

To get in touch with Queen’s Roofing Service, you can use the following details:

Address: 16011 Lancaster Hwy, Charlotte, NC 28277, USA

Phone: (704) 843-0221

Conclusion: Why This Place Is Suitable for Locals

For residents of North Carolina, especially those in and around the Charlotte area, Queen’s Roofing Service presents a complex but potentially suitable option for their home improvement needs. Their local presence provides a strong foundation of regional knowledge, which is essential for any construction project. The positive customer feedback highlights a company that is capable of delivering excellent roofing work with professionalism, efficiency, and a commitment to quality. Their willingness to travel and their expertise in specialized projects, such as steep-pitched roofs, also make them a flexible and appealing choice. However, it is equally important for potential clients to consider the serious concerns raised in the negative review. The allegations of issues with subcontracting, project management, and communication are significant and should not be overlooked. For a homeowner, a project like a roof replacement or an exterior remodel is a major investment, and it is crucial to ensure clear communication, a detailed contract, and a reliable warranty. To mitigate these risks, it would be wise for any potential client to have a detailed discussion about the scope of work, who will be performing it, and what the warranty and resolution process looks like. Ultimately, for a local in North Carolina, Queen’s Roofing Service may be a suitable choice for straightforward roofing and carpentry projects where their core strengths shine. However, for more complex or extensive remodeling work, potential customers should proceed with caution and a heightened level of due diligence to ensure a positive outcome.

Queen’s Roofing Service

16011 Lancaster Hwy, Charlotte, NC 28277, USA