Best Value Roofing & Repairs

For residents of Albany, New York, a reliable roofing contractor is an essential partner in home maintenance and protection. The unforgiving climate of the region, marked by harsh winters and heavy snow loads, places significant stress on roofing systems. The choice of a professional and trustworthy roofer is paramount to ensuring the longevity and safety of a home. In this context, it is crucial for local homeowners to be well-informed and to choose a contractor with a proven track record of quality, reliability, and clear communication. This article delves into the experiences of customers with Best Value Roofing & Repairs, a company formerly known as Mike's Roofing, based in Albany, to provide a comprehensive look at their service history and what potential clients can expect.

The information presented here is based on public reviews from real customers who have shared their detailed experiences with the company. While the name has changed from Mike's Roofing to Best Value Roofing & Repairs, the core experiences and the individuals involved remain the central focus. We will explore the company's stated location and contact information, review the services they have reportedly offered, and examine the key issues highlighted by customers in their testimonials. This overview is designed to serve as a factual resource for local users in the New York region, helping them to navigate the process of selecting a roofing contractor with a clear understanding of the company's reputation.

The process of hiring a contractor for a major project like a roof replacement is a significant financial and personal decision. Homeowners place a great deal of trust in these professionals to perform a job that directly impacts the safety and value of their property. It's not just about the final cost, but also about the quality of the work, the adherence to timelines, and the reliability of a company’s warranty. A contractor's professionalism, from the initial contact to the final completion of the project, is a key indicator of their commitment to their craft and their customers. The reviews provided offer a candid look into these aspects of the business, painting a picture of a company that has, in some cases, fallen short of customer expectations. The recurring themes of unreliability, unfinished work, and a disregard for stated warranties are critical factors that any homeowner should consider before engaging with this company for their roofing needs.

In a saturated market like the Capital Region, there are many roofing contractors vying for business. A company's reputation is its most valuable asset, built on a foundation of successful projects and satisfied customers. When that foundation is shaken by repeated instances of poor service and unfulfilled promises, it becomes difficult for local residents to place their trust. The experiences shared by the customers of Best Value Roofing & Repairs (Mike's Roofing) highlight the importance of thorough vetting and due diligence. A project that was promised to take three days ended up stretching over weeks, leaving the property vulnerable to a massive leak. The alleged failure to complete the job, address subsequent leaks, and honor the warranty speaks volumes about the business's operational standards. For New Yorkers who are preparing for the next seasonal storm, these experiences serve as a cautionary tale and a reminder to seek out a contractor whose word and work are equally dependable.

This article, therefore, is an essential tool for locals. It provides a platform for community members to learn from one another's experiences and to make informed choices that will protect their homes and their wallets. The reviews are not just complaints; they are pieces of public information that collectively build a profile of a business. As a result, this overview aims to be a neutral, fact-based guide that allows the reader to draw their own conclusions about the suitability of Best Value Roofing & Repairs for their specific needs, all while emphasizing the importance of finding a roofing partner who is genuinely reliable and dedicated to their craft.

Best Value Roofing & Repairs is located at 12 Rondack Rd, Albany, NY 12205, USA. This address places the company within the city of Albany, allowing it to serve the Capital Region. For local residents, having a physical address for a contractor can sometimes be a sign of a legitimate and established business. However, as the reviews provided suggest, a physical location does not guarantee a high level of service or reliability. The accessibility of a business's office is less important than its responsiveness and its ability to complete a project in a timely and professional manner, as detailed by customer feedback. The location in Albany allows the company to reach clients in the immediate area, but the customer reviews call into question whether this proximity translates to prompt or effective service. For potential customers, while the address is a point of reference, it is the company's actions and reputation that are the more critical factors to consider.

Based on the customer reviews, Best Value Roofing & Repairs (formerly Mike's Roofing) has offered a range of services, although the quality of execution has been a point of contention for some. The services mentioned in the provided testimonials include comprehensive tear-outs and new installations of roofing systems, as well as repairs for leaks and other damages.

Services Offered (based on customer reviews):

• Complete Roof Tear-out and Replacement: This involves removing an old roof entirely and installing a new system. One review specifically mentioned the installation of new TPO (Thermoplastic Polyolefin) roofing.
• Gutter and Downspout Installation and Repair: The company reportedly handles the installation of new gutters and downspouts, as well as the cleaning, caulking, and repair of existing ones.
• Roof Repair and Patching: The reviews indicate that the company offers services to patch roof leaks, both on a temporary and permanent basis.

The provided customer reviews highlight several key issues related to the features and highlights of Best Value Roofing & Repairs, which serve as crucial information for locals considering their services.

Features / Highlights (based on customer reviews):

• Lack of Professionalism and Unreliability: Multiple reviews describe the company as unprofessional and unreliable. Projects allegedly took much longer than initially promised, with delays stretching from a few days to several months.
• Poor Workmanship: Customers reported that the work was not done correctly, leading to significant issues such as massive roof leaks, leaking gutters and downspouts, and damage to other parts of the property like a wall sconce and a coax cable.
• Meaningless Warranty: A significant point of concern is that the company’s stated warranty on their work was described as "meaningless." Despite repeated attempts to contact the company about ongoing leaks and unfinished work, customers reported that the issues were not addressed.
• Poor Communication: Reviews indicate a pattern of unresponsiveness from the owner, Mike Somma. Customers who contacted him about unaddressed issues were allegedly told that someone would be sent out "the next day," a promise that was not kept, sometimes for months.
• Failure to Complete Work: In addition to faulty repairs, a review noted that the company left parts of the job unfinished, such as a downspout that was never properly braced or given an extension.
• Inadequate Cleanup: One review mentioned that materials left on a secondary roof plugged a downspout, causing a basement to flood, which speaks to a lack of thorough cleanup.

For inquiries or to contact Best Value Roofing & Repairs, the following information is available. However, based on the provided reviews, potential customers should be aware of the reported issues with responsiveness and reliability.

Contact Information:

Address: 12 Rondack Rd, Albany, NY 12205, USA

Phone: (518) 858-1008

Based on the provided information and detailed customer reviews, Best Value Roofing & Repairs presents a questionable choice for residents in the New York region. While a local company can often offer a personal touch and a deep understanding of the area's specific needs, the experiences of former customers with this company tell a different story. The reviews consistently point to a pattern of unreliability, unprofessionalism, and a lack of pride in workmanship. For New Yorkers, especially in the harsh climate of the Capital Region, a reliable roof is a critical investment in the safety and integrity of their home. A company that fails to complete projects on time, whose work leads to further damage, and whose warranty is deemed "meaningless" is not a suitable partner for such an important task. The reported difficulty in getting the owner, Mike Somma, to honor his word or address serious issues like roof leaks, makes this company a risky option. Therefore, while this information provides a clear overview of the company, it also serves as a strong recommendation for local residents to exercise extreme caution and seek out contractors with a demonstrably positive reputation and a proven history of professional, reliable service before entrusting them with their roofing needs.

Best Value Roofing & Repairs

12 Rondack Rd, Albany, NY 12205, USA