E D Chase Co Inc

When seeking a roofing contractor in the Oshkosh, Wisconsin area, a company's reputation is often built on a foundation of reliability, professionalism, and effective communication. The process of getting a quote and scheduling work is the first interaction a potential customer has, and it sets the tone for the entire project. This article aims to provide a factual overview of E D Chase Co Inc, a local roofing contractor, based on available public data and customer feedback. While the goal is to be informative and engaging, it is essential to present an accurate picture to help locals make an informed decision about their roofing needs. The tone will be friendly and professional, offering a clear and transparent look at the company’s operations.

E D Chase Co Inc is located at 5001 Green Valley Rd in Oshkosh, WI. This location makes the company accessible to residents and businesses throughout Oshkosh and the surrounding communities in Northeast Wisconsin. A local presence is often a significant factor for homeowners, as it implies a deep understanding of the specific challenges posed by the region's climate, from severe winter weather to intense summer storms. While their physical address is a central point for their operations, the accessibility of their team and their responsiveness to inquiries are equally important for customers. Their local roots suggest a commitment to serving the community, and their convenient location allows them to easily dispatch crews and representatives to various job sites in the area.

Based on publicly available information, E D Chase Co Inc is a full-service roofing specialist with a long history in the industry, having been founded in 1921. This longevity suggests a wide range of expertise, particularly in the commercial and industrial sectors. While the provided reviews focus on a specific residential experience, their broader portfolio of services is notable.

• Commercial and Industrial Roofing: Public data highlights their specialization in commercial and industrial roofing in the upper Midwest. They are well-versed in complex new roofing systems and also provide maintenance for older facilities.
• Roofing Tear-Offs and Replacement: As a full-service company, they handle roof tear-offs and complete replacements for both steep-slope and membrane roofing systems.
• Roof Restorations and Coatings: They offer services to extend the life of existing roofs through restorations and protective coatings, which can be a cost-effective solution for many property owners.
• Architectural Sheet Metal Work: Their expertise extends to architectural sheet metal, which is a crucial component of many roofing systems, particularly for flashing and sealing.
• Roof Inspections and Maintenance: They provide professional roof inspections and preventive maintenance programs to help businesses and homeowners keep their roofs in optimal condition.

The provided customer review offers a direct and unfiltered look at the customer experience. While it highlights a frustrating series of events, it also brings to light several key features and points of reflection that are important for potential customers to consider.

• Initial Communication Challenges: The review details multiple attempts to schedule a quote, suggesting potential issues with a streamlined and responsive initial contact process. The need for a customer to repeatedly follow up is a point of concern.
• Unprofessional Customer Service: The most significant highlight from the review is the unprofessional and disrespectful response from a representative when faced with a customer’s frustration. The representative’s response, "that's fine, use somebody else," is a clear example of poor customer service that can damage a company's reputation.
• Inconsistent Scheduling: The review points to a lack of proactive communication regarding scheduling. The representative failed to notify the customer of a need to reschedule, leading to wasted time and frustration for the homeowner.
• Lack of Accountability: The representative's response to the customer's frustration demonstrates a lack of accountability and a failure to de-escalate a difficult situation, which is a key part of professional customer service.

For those interested in contacting E D Chase Co Inc, their contact information is as follows.

Address: 5001 Green Valley Rd, Oshkosh, WI 54904, USA

Phone: (920) 235-5220

Choosing a roofing contractor is a decision that relies heavily on trust, professionalism, and communication. While E D Chase Co Inc has a long history and a strong presence in the commercial and industrial roofing sectors, the provided customer review highlights a residential experience that fell short of professional standards. For locals in the Oshkosh area, this information is crucial for making an informed choice. It is a reminder that while a company's longevity and range of services are important, the quality of its customer interactions and the professionalism of its representatives are equally, if not more, critical. A positive and respectful experience from the very first phone call is what most homeowners expect, and this is a key factor to consider when determining if a company is the right fit for your home improvement project.

E D Chase Co Inc

5001 Green Valley Rd, Oshkosh, WI 54904, USA