Elite Roofing Group

For residents in Michigan, a state known for its unpredictable weather patterns, a strong and well-maintained roof is a critical part of homeownership. From the heavy snowfalls of winter to the severe storms of summer, a roof is your home's most important defense against the elements. When that defense is compromised, or when it's simply time for an upgrade, finding a reliable and professional roofing contractor is the first step toward a secure and protected home. For those in Grand Blanc and the surrounding areas, a local company with a strong reputation is an invaluable resource. This article will provide a detailed look at Elite Roofing Group, a local contractor that has received both glowing praise and sharp criticism from its customers, offering a comprehensive view of their business.

The decision to hire a contractor is a significant one, and it often comes down to trust. In the case of Elite Roofing Group, the available customer reviews present a stark contrast. One review praises the company for its immediate communication, quick installation, and excellent support with a storm damage claim, calling the experience "amazing." This customer, who had a roof leak and wind damage, was impressed by the team’s professionalism and efficiency, noting that the entire job was completed in a single day with a clean-up that left no trace. The review highlights a highly positive, stress-free experience that many homeowners dream of.

However, a second review paints a very different picture. This customer claims the company "bailed on me after many months of trying to get the work they promised completed." The review details a frustrating experience of being "ghosted" after initial promises, with the company failing to follow through. This customer's warning to "not trust them" and their claim that they were offered promises in exchange for a good review after things went bad, but were never compensated, points to a serious breakdown in communication and commitment. This discrepancy in customer experience is crucial for potential clients to consider when evaluating the company.

Elite Roofing Group is a roofing contractor located in Grand Blanc, Michigan. The company has over 25 years of combined experience and specializes in residential, commercial, and industrial roofing solutions. They emphasize providing high-quality, professionally installed roofing systems and offer services such as emergency tarping, roof inspections, and gutter installation. They highlight their commitment to customer satisfaction and claim to have a quality control team that inspects every job.

The positive review provided is a powerful testament to the company's potential. The customer’s experience, guided by team members Tyler and Matt, was a model of efficiency and professionalism. The immediate reply to their initial message, the prompt assessment of damage, and the rapid, one-day installation all speak to a well-oiled machine. The helpful suggestions on shingles and the clean-up process further demonstrate a high level of attention to detail and customer care. This review showcases Elite Roofing Group at its best, a company that delivers on its promises with speed and quality.

Conversely, the negative review serves as a cautionary tale. The customer's story of being ignored and ultimately "ghosted" after months of waiting is a serious concern. This suggests that while some customers may have a flawless experience, others may face significant issues with scheduling, communication, and follow-through. This inconsistency is a critical factor for any potential client to be aware of. It indicates that while the company has the capacity to do great work, its project management or internal communication may have weaknesses that can lead to negative outcomes for some customers.

Elite Roofing Group is located at 2467 E Hill Rd STE B, Grand Blanc, MI 48439, USA. This address places the company in a central and easily accessible location within Grand Blanc. While they serve a broad region, their physical presence provides a local hub for operations. For homeowners in the surrounding communities, this proximity can be a major advantage, potentially leading to faster response times for inspections and emergency services.

A local office also provides a physical location for in-person meetings, which can be beneficial for discussing project details, reviewing material samples, and getting a clear understanding of the company's process. The ease of access for customers in Grand Blanc and the greater Genesee County area is a definite plus. Their presence as a local business suggests they are familiar with the specific weather-related challenges and building codes of the Michigan region.

Elite Roofing Group offers a wide range of services for residential, commercial, and industrial properties. Based on their website and customer reviews, their key services include:

• Residential and Commercial Roofing: Providing a full spectrum of services for both homeowners and businesses.
• Roof Inspection and Assessment: Offering professional assessments to diagnose damage, leaks, and general wear and tear, especially after a storm.
• Roof Replacement and Installation: Handling the complete tear-off and installation of new roofing systems. Reviews indicate they can perform this work quickly.
• Storm Damage Restoration: Specializing in repairs and replacements resulting from wind and hail damage. Their team, particularly Tyler, has been praised for assisting with the initial steps of a storm damage claim.
• Gutter Installation: A customer review mentions they offer gutter installation services as part of a complete roof replacement.
• Emergency Tarping: Providing services to temporarily secure a damaged roof to prevent further water intrusion and interior damage.
• Assistance with Insurance Claims: Helping homeowners navigate the process of filing and working with their insurance company for storm-related damage.

Based on the provided customer feedback, Elite Roofing Group has a few key features that stand out, both positively and negatively:

• Excellent Communication and Responsiveness (Positive): One customer was highly satisfied with the prompt and consistent communication from the team, even at odd hours. This is a crucial feature for a business that handles time-sensitive projects.
• Efficiency and Speed (Positive): The company has demonstrated its ability to complete a full roof replacement in a single day, which is a major benefit for homeowners.
• Professional and Knowledgeable Staff (Positive): The staff, including Tyler and Matt, were praised for their professionalism, helpful suggestions, and ability to guide customers through the process.
• Lack of Follow-Through (Negative): The other review details a complete failure to follow through on promises and a lack of communication after the initial contact, leading to a job that was never completed.
• Cleanliness and Respect (Positive): The quick and thorough cleanup after a job was specifically mentioned as a highlight, indicating a professional crew that respects the homeowner's property.

For those in the Grand Blanc and surrounding Michigan areas who would like to get in touch with Elite Roofing Group, the following information is available:

• Address: 2467 E Hill Rd STE B, Grand Blanc, MI 48439, USA
• Phone: (888) 734-9766
• Mobile Phone: +1 888-734-9766

The toll-free number suggests the company is equipped to handle calls from a wide service area.

For residents of Grand Blanc and the greater Michigan region, Elite Roofing Group presents a unique and complex option for roofing services. The company's local presence, combined with its demonstrated ability to perform high-quality, efficient work, makes it a potentially excellent choice for homeowners, especially those dealing with storm damage and insurance claims. The positive review highlights a professional team that excels in communication, speed, and customer care.

However, the suitability of this company for all locals is not without a major caveat. The negative review detailing an extreme lack of communication and follow-through is a serious concern. This inconsistency means that while one homeowner might have a fantastic, stress-free experience, another might be left with an uncompleted job and a feeling of being "ghosted." For any Michigan resident considering Elite Roofing Group, it is crucial to proceed with caution. It is highly recommended to get all promises in writing, including a clear project timeline and a detailed contract, before committing to any work. This due diligence is necessary to mitigate the risks highlighted by the negative feedback and ensure a positive outcome for your home's roofing needs.

Elite Roofing Group

2467 E Hill Rd STE B, Grand Blanc, MI 48439, USA