Long Home

For residents of Maryland, choosing a home improvement contractor is a decision that involves balancing a company’s reputation, service quality, and pricing. The roof of a home is a critical investment, protecting against the region's diverse weather, from humid summers to freezing winters. Long Home, a name with a long history in the Mid-Atlantic region, offers a wide range of home improvement services, with a significant focus on roofing. This article provides a comprehensive and fact-based overview of Long Home, aiming to help local users in Maryland understand what to expect when considering them for a roofing or other home renovation project.

Long Home, with roots tracing back to 1945, has a deep history in the home improvement industry, evolving from a fence company into a multifaceted provider of roofing, windows, doors, and more. The company has a significant presence across the East Coast, but maintains a local office in Savage, MD, to serve the Maryland community. They have been recognized with various awards, including the Guildmaster Award, and are accredited with the BBB, which attests to a certain level of professional commitment. On their website, Long Home emphasizes core values of quality products, outstanding craftsmanship, and a customer-first approach. They also highlight their extensive warranties, which are often a key selling point for homeowners looking for long-term protection.

However, public data and customer reviews present a mixed picture. Some customers have glowing things to say, praising the sales representative for being professional, the quality of the product, and the flawless installation. For example, a customer who had a door installed described their experience as "first class," with the installer doing a "beautiful installation" that required no further cleanup. Other reviews, however, raise serious concerns about communication and the handling of issues under warranty. One detailed account describes a "stress-inducing" and "financially devastating" experience, where a roof leak was not properly fixed the first time, and subsequent attempts to get the issue resolved were met with "endless unanswered emails, unreturned calls, and multiple appointments that turned out to be completely pointless." This suggests that while a majority of their work may be fine, the process of resolving problems under warranty can be a challenge.

Long Home is located at 8530 Corridor Rd Suite 200, Savage, MD 20763, USA. This location is strategically placed to serve the greater Maryland area. Savage is centrally located between Baltimore and Washington D.C., providing Long Home with excellent access to major residential and commercial areas. This accessibility is crucial for a company that serves a broad geographic region, as it allows them to deploy crews and materials efficiently. Their Savage office is a key hub for their operations in Maryland, which includes handling a high volume of projects.

For local homeowners, this central location means that a team is nearby to respond to calls for service, whether it is for an initial consultation or a follow-up visit. While some customers have experienced issues with punctuality and responsiveness, the company's physical presence in the community indicates a local commitment. It suggests that they are a well-established and long-standing business, which can be a point of reassurance for residents making a significant investment in their home. The accessibility of their local office can also be a benefit for customers who may need to visit in person to discuss their projects, though the reviews suggest that direct and proactive communication is not always a strong point.

Long Home offers a wide array of home improvement services, positioning themselves as a comprehensive solution for a property's exterior. Their long history and extensive brand presence, including a name that is a household brand in the Mid-Atlantic, are built on a variety of services designed to improve and protect a home.

Services Offered:

• Roofing: As a key service, they provide professional roof replacement and installation. Their offerings include asphalt shingle, metal, flat roofing, and luxury designer shingles. They are a CertainTeed SELECT ShingleMaster™, a certification that signifies a commitment to high-quality installation.
• Doors and Windows: They offer replacement and installation services for both doors and windows. A positive review highlights the quality of their doors and the skill of their installers.
• Siding and Gutters: Long Home also specializes in siding installation and repair, as well as providing professional gutter and gutter protection systems to help manage water runoff.
• Bath Remodeling: Beyond the exterior, the company also offers "wet area" bath remodeling, including shower and bathtub replacements, sometimes in as little as one day.
• Financing: They offer financing options with competitive loan rates and payment plans to make their projects more accessible to a wider range of customers.

Long Home has several notable features that they highlight, which can be appealing to prospective clients. However, it is important for consumers to consider these in light of the full range of customer experiences.

Features and Highlights:

• Long History and Reputation: The company has been in business for decades, with a history dating back to 1945. This longevity is a strong indicator of stability and experience in the industry.
• Extensive Warranties: A major highlight is their long warranty on roofing, which one customer noted was a primary reason for choosing them. They are a leader in providing SureStart PLUS™ warranties, which can extend up to 50 years.
• Certified Professionals: Long Home is a SELECT ShingleMaster™ certified contractor, an accreditation earned by a select few companies, which signifies a high level of expertise.
• Quality of Materials: Customer reviews often mention the quality of the materials used, from the roofing shingles to the doors.
• Broad Service Area: The company serves the entire D.C. metropolitan area, including Maryland and Virginia, making them a well-known regional brand.
• Fast Installation: Some reviews praise the speed of the installation, with one customer noting their roof was stripped and replaced in just one day.

For more information or to discuss a project, you can contact Long Home directly.

Contact Information:

• Address: 8530 Corridor Rd Suite 200, Savage, MD 20763, USA
• Phone: (410) 346-3845

In conclusion, Long Home is a suitable option for locals in Maryland who are looking for a contractor with a long history and a wide range of services. Their extensive warranties and use of quality materials are strong selling points, offering a sense of security for a major home investment. However, prospective customers should be aware that their reputation, as reflected in public reviews, is complex. While many clients have a positive experience with their sales and installation teams, others have reported significant challenges with communication and responsiveness, especially when issues arise that need to be addressed under warranty. For a local user, it is important to weigh the company’s strong professional credentials and broad service offerings against the potential for a difficult post-sales experience. Choosing Long Home means opting for a large, established regional player with extensive product offerings, but it's essential to be prepared for the possibility that leveraging their promised warranties could be a challenging process.

Long Home

8530 Corridor Rd Suite 200, Savage, MD 20763, USA