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Long Home Introduce
For residents of Maryland, choosing a home improvement contractor is a decision that involves balancing a company’s reputation, service quality, and pricing. The roof of a home is a critical investment, protecting against the region's diverse weather, from humid summers to freezing winters. Long Home, a name with a long history in the Mid-Atlantic region, offers a wide range of home improvement services, with a significant focus on roofing. This article provides a comprehensive and fact-based overview of Long Home, aiming to help local users in Maryland understand what to expect when considering them for a roofing or other home renovation project.
Long Home, with roots tracing back to 1945, has a deep history in the home improvement industry, evolving from a fence company into a multifaceted provider of roofing, windows, doors, and more. The company has a significant presence across the East Coast, but maintains a local office in Savage, MD, to serve the Maryland community. They have been recognized with various awards, including the Guildmaster Award, and are accredited with the BBB, which attests to a certain level of professional commitment. On their website, Long Home emphasizes core values of quality products, outstanding craftsmanship, and a customer-first approach. They also highlight their extensive warranties, which are often a key selling point for homeowners looking for long-term protection.
However, public data and customer reviews present a mixed picture. Some customers have glowing things to say, praising the sales representative for being professional, the quality of the product, and the flawless installation. For example, a customer who had a door installed described their experience as "first class," with the installer doing a "beautiful installation" that required no further cleanup. Other reviews, however, raise serious concerns about communication and the handling of issues under warranty. One detailed account describes a "stress-inducing" and "financially devastating" experience, where a roof leak was not properly fixed the first time, and subsequent attempts to get the issue resolved were met with "endless unanswered emails, unreturned calls, and multiple appointments that turned out to be completely pointless." This suggests that while a majority of their work may be fine, the process of resolving problems under warranty can be a challenge.
Long Home is located at 8530 Corridor Rd Suite 200, Savage, MD 20763, USA. This location is strategically placed to serve the greater Maryland area. Savage is centrally located between Baltimore and Washington D.C., providing Long Home with excellent access to major residential and commercial areas. This accessibility is crucial for a company that serves a broad geographic region, as it allows them to deploy crews and materials efficiently. Their Savage office is a key hub for their operations in Maryland, which includes handling a high volume of projects.
For local homeowners, this central location means that a team is nearby to respond to calls for service, whether it is for an initial consultation or a follow-up visit. While some customers have experienced issues with punctuality and responsiveness, the company's physical presence in the community indicates a local commitment. It suggests that they are a well-established and long-standing business, which can be a point of reassurance for residents making a significant investment in their home. The accessibility of their local office can also be a benefit for customers who may need to visit in person to discuss their projects, though the reviews suggest that direct and proactive communication is not always a strong point.
Long Home offers a wide array of home improvement services, positioning themselves as a comprehensive solution for a property's exterior. Their long history and extensive brand presence, including a name that is a household brand in the Mid-Atlantic, are built on a variety of services designed to improve and protect a home.
Services Offered:
- Roofing: As a key service, they provide professional roof replacement and installation. Their offerings include asphalt shingle, metal, flat roofing, and luxury designer shingles. They are a CertainTeed SELECT ShingleMaster™, a certification that signifies a commitment to high-quality installation.
- Doors and Windows: They offer replacement and installation services for both doors and windows. A positive review highlights the quality of their doors and the skill of their installers.
- Siding and Gutters: Long Home also specializes in siding installation and repair, as well as providing professional gutter and gutter protection systems to help manage water runoff.
- Bath Remodeling: Beyond the exterior, the company also offers "wet area" bath remodeling, including shower and bathtub replacements, sometimes in as little as one day.
- Financing: They offer financing options with competitive loan rates and payment plans to make their projects more accessible to a wider range of customers.
Long Home has several notable features that they highlight, which can be appealing to prospective clients. However, it is important for consumers to consider these in light of the full range of customer experiences.
Features and Highlights:
- Long History and Reputation: The company has been in business for decades, with a history dating back to 1945. This longevity is a strong indicator of stability and experience in the industry.
- Extensive Warranties: A major highlight is their long warranty on roofing, which one customer noted was a primary reason for choosing them. They are a leader in providing SureStart PLUS™ warranties, which can extend up to 50 years.
- Certified Professionals: Long Home is a SELECT ShingleMaster™ certified contractor, an accreditation earned by a select few companies, which signifies a high level of expertise.
- Quality of Materials: Customer reviews often mention the quality of the materials used, from the roofing shingles to the doors.
- Broad Service Area: The company serves the entire D.C. metropolitan area, including Maryland and Virginia, making them a well-known regional brand.
- Fast Installation: Some reviews praise the speed of the installation, with one customer noting their roof was stripped and replaced in just one day.
For more information or to discuss a project, you can contact Long Home directly.
Contact Information:
- Address: 8530 Corridor Rd Suite 200, Savage, MD 20763, USA
- Phone: (410) 346-3845
In conclusion, Long Home is a suitable option for locals in Maryland who are looking for a contractor with a long history and a wide range of services. Their extensive warranties and use of quality materials are strong selling points, offering a sense of security for a major home investment. However, prospective customers should be aware that their reputation, as reflected in public reviews, is complex. While many clients have a positive experience with their sales and installation teams, others have reported significant challenges with communication and responsiveness, especially when issues arise that need to be addressed under warranty. For a local user, it is important to weigh the company’s strong professional credentials and broad service offerings against the potential for a difficult post-sales experience. Choosing Long Home means opting for a large, established regional player with extensive product offerings, but it's essential to be prepared for the possibility that leveraging their promised warranties could be a challenging process.
Long Home House
Roofing Contractor
- Attic venting repairs
- Asphalt Roofing
- Asphalt Shingle Roofing
- Asphalt Shingle Roofs
- Asphalt Shingles
- Bathroom Design
- Bay Window Replacement
- Brand New Roof
- Chimney Work
- Classic Asphalt
- Cleaned Up
- Flat Roof Replacement
- Flat Roofs
- For Your Roof Replacement
- Free Consultation
- French Door
- Full Roof Replacements
- Home Designs
- Home Improvement Project
- Home Improvement Projects
- Home Roofing
- Home Security
- Home Siding Installation
- Insurance Claims
- Luxury Shingles & Designer Roofs
- Metal Roof Asphalt Roof
- Metal Roofs
- New Door
- New Window
- Patio Door
- Professional Roofing
- Remodeling Specialists
- Replacement Bathtub
- Replacing Shingles
- Residential Door
- Residential Roof Replacement
- Residential Roofing
- Roof Financing Options
- Roof Flashing
- Roof Replacement Project
- Roof Systems
- Roof Underlayment
- Roofing And Siding
- Roofs Metal Roofs
- Roofs Types
- Shingle Roof Replacement
- Shingle Roofs
- Slider Door
- Solar Roofing
- Special Roofing
- Standing Seam Metal Roof
- Storm Door
- Tub To Shower Conversion
- Vinyl Siding Replacement And Installation
- Vinyl Window
- Windows And Doors
Bathroom Remodeler
- Bathtub installation
Professional bathtub installation services by Long Home's certified technicians ensure proper fitting and lasting performance for your new tub.
- Bathtub repair
Long Home specializes in expert bathtub repair services to restore functionality and extend the life of your existing bathtub.
- Bathtub replacement
Complete bathtub replacement services from Long Home deliver seamless removal and installation of your new bathtub with minimal disruption.
- Plumbing fixture installation
Long Home offers professional plumbing fixture installation services for faucets, showerheads, and bathroom accessories with guaranteed quality workmanship.
- Remodeling
Long Home provides comprehensive home remodeling services to transform your living spaces with quality craftsmanship and professional design expertise.
- Bathtub to Shower Conversion
Long Home's bathtub to shower conversion services transform your old tub into a modern, accessible shower with professional plumbing and waterproofing expertise.
- Wet- Area Remodel
Long Home specializes in wet-area remodel services to waterproof and renovate shower areas, bathroom floors, and moisture-prone spaces with proper drainage and durable materials.
- Shower and Bath Remodel Services
Long Home delivers complete shower and bath remodel services to create your dream bathroom with custom design and professional installation.
- Shower Replacement
Professional shower replacement services by Long Home include removal of old units and installation of modern, efficient shower systems.
- Free Estimate
Long Home provides free, no-obligation estimates for all bathroom remodeling and renovation projects with detailed cost breakdowns.
- Bath Remodeling Specialists
As certified bath remodeling specialists, Long Home transforms outdated bathrooms into beautiful, functional spaces tailored to your needs.
- Bath renovation
Long Home's bath renovation services modernize your bathroom with updated fixtures, tiles, and layouts for improved comfort and value.
- Bathroom Design
Professional bathroom design services from Long Home create customized layouts and aesthetics that maximize space and functionality.
- Bathroom Remodel Specialists
Long Home's bathroom remodel specialists deliver complete renovations from concept to completion with attention to every detail.
- Bathroom Renovations
Long Home's bath renovation services modernize your bathroom with updated fixtures, tiles, and layouts for improved comfort and value.
- Bathroom Safety
Long Home installs bathroom safety features including grab bars, non-slip surfaces, and accessible fixtures for enhanced home safety.
- Design Consultation
Long Home offers expert design consultation services to help plan your bathroom remodel with professional insights and creative solutions.
- Entire Bathroom Remodel
Complete entire bathroom remodel services from Long Home transform your space with new fixtures, flooring, lighting, and custom finishes.
- Fiberglass Tub
Long Home installs durable fiberglass tubs that offer easy maintenance, longevity, and attractive finishes for modern bathrooms.
- Free in- home consultation
Long Home provides free in-home consultation services to assess your bathroom remodeling needs and discuss design options.
- Full Bath Remodel
Professional full bath remodel services by Long Home include complete renovation of fixtures, surfaces, and layout for total transformation.
- Home Improvement Project
Long Home manages residential home improvement projects with skilled craftsmanship and project management from start to finish.
- Jetted Tubs
Long Home specializes in jetted tub installation and maintenance to bring luxury spa experiences to your home bathroom.
- Master Bathroom
Long Home creates stunning master bathroom retreats with premium fixtures, custom vanities, and spa-like amenities for ultimate relaxation.
- New Bath
Long Home designs and builds beautiful new bath spaces with modern fixtures, efficient layouts, and quality materials for lasting value.
- Renovation Project
Long Home manages complete renovation projects with comprehensive planning, skilled execution, and attention to timeline and budget requirements.
- Residential Home Improvement
Long Home provides residential home improvement services specializing in bathroom and kitchen renovations with professional results.
- Walk-in Tubs
Long Home installs safe, accessible walk-in tubs with therapeutic features and easy entry for enhanced bathroom safety and comfort.
- Bath Remodel
Long Home's bath remodel services transform outdated bathrooms into modern, functional spaces with quality materials and expert installation.
Long Home Details
Service options
- Onsite services
- Online estimates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Long Home Location
Long Home Reviews
presentationtubtechnicianproject managershower installationeducatedsliding glass doorstorm doorwindowsfront door
★ 5★ 4★ 3★ 2★ 1My experience with Long, from start to finish, was first class. Their sales rep worked with us to provide exactly what we wanted, the quality of the door was outstanding, and their installer did a beautiful installation. No painting or cleanup required after the installation. I would recommend Long in an instant.
Dec 19, 2024 · Steven JunkersfeldIn the spring of 2023, our roof suddenly started to leak—badly. We looked at a few roofing companies, but in the end we went with Long Home—even though they were among the most expensive options—because they had the longest warranty and thousands of good reviews.This was a mistake.Less than a year later, the roof started to leak... Again.We contacted Long Home, and for weeks we got the run-around—we made dozens of calls and sent multiple emails. Finally, someone came out and admitted the roof had been incorrectly constructed. After a few more weeks of waiting (and many more unanswered calls and emails) we got a formal notice our roof would be redone.Our relief was palpable.But over those many months, there were frequent examples of clear incompetence on Long Home's part—such as missing appointments or sending workers out who were unprepared to do the day's work—as if the management and the workers never spoke to each other to make sure they were on the same page about the worker's capabilities. It took almost 4 months more of endless unanswered emails, unreturned calls, and multiple appointments that turned out to be completely pointless, before we could finally get workers out to redo the roof. During that entire time, water continued to come in.The roof finally got redone—and hopefully this time it will last. But we still have to get the internal damages repaired. To their credit, Long Home agreed to fix the internal water damage... But again, it feels impossible to get a quick response for anything from Long Home.This property is supposed to be a rental, but it has been impossible to rent it during this entire time due to the necessity of doing these repairs. When we reached out to Long Home requesting compensation for our lost rental income, they either ignored us, responded while ignoring that point specifically, or said that they would ask someone higher up about it... but we've never heard anything back about our request for fair compensation, and we've lost hope that we ever will.In short, choosing Long Home has been a stress-inducing—not to mention financially devastating—mistake for us.I'm sure much of the work they do is fine, but if you ever need to make use of that warranty of theirs for any reason... be prepared for endless disappointment.UPDATE:It's been a month since we've last heard from Long home, despite many calls and many more emails. It seems as though they've decided to ghost us. I will comeback and edit this review again if this sad reality changes.
Jul 11, 2025 · Alan BlackI had my new roof installed today. I am very pleased with work that performed. They came earlier than scheduled but I was happy because of the late afternoon forecast for rain. They continually took care not to clutter the yard while working. They thoroughly cleaned around the house. Long communicated with me during the process letting me know the progress. They were very professional throughout the entire process. One happy customer.
May 08, 2025 · Carol WisniewskiI would not recommend this company at all. They had a rep come out and suggest shower “updates” for us that were not appropriate for the size bathroom we have. The “lip” of the shower is extremely low and the shelve, handle, and knob were all loose still a week later, the person doing the work was either stepping on our toilet or using it to brace himself and fell. I made my issues known to them before they left about how low the front was and how small our shower is should we get the guard and they told me I had to contact the rep. Since October I have been given the run around. They came back fixed my toilet after I had to make several calls and sent several emails and me letting them know in would leave bad reviews of their company and had someone come another day and fixed the shelves, knob, and handle after the same amount of emails and calls and again me letting them know I would leave bad reviews of their company The tech that came out to fix the shelves, knob, and handle stated that we should’ve received a guard because of the size of our shower he said he also would tell them he recommended it because of the size of our shower. Every time we take a shower water comes out of the shower onto the floor we have to continuously mop our bathroom became is the water from the shower and we are afraid of water damage. Still as of today I’ve gotten nothing but the run around from this company. They took our money and this was the worse decision ever. DO NOT TRUST THIS COMPANY. They will take your money and then give you the run around.
Jul 15, 2025 · Candace PolkFrom the on-time arrival to the final inspection, the work went extremely smoothly and the new shower looks spectacular and works beautifully. The 2 installers, Kevin and Isaiah were very personable and competent - we would definitely use Long Bath again!
Feb 28, 2025 · Frank White
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