Mastercraft Exteriors

For residents of Lincoln, Nebraska, and the surrounding areas, selecting a roofing contractor is a decision that requires careful consideration. A home's roof is its primary defense against the severe weather that is a common part of life in our state, from hail and wind to heavy snow. The choice of contractor can have a lasting impact not only on the quality of the work but also on the long-term support and warranty service you receive. This article provides a factual and informative overview of Mastercraft Exteriors, based on publicly available data and customer feedback, to help local homeowners make a well-informed decision.

Mastercraft Exteriors is a company with an office in Lincoln, offering services in roofing and other exterior work. As a contractor, their role is to provide solutions for homeowners, whether for a new roof, a repair, or a full-scale replacement. However, the decision to hire a contractor should be based on a comprehensive understanding of their business practices, their reputation, and their commitment to the local community. The following sections will present information to help local users understand these key aspects of Mastercraft Exteriors.

The provided reviews from local users raise several significant concerns that are essential for any homeowner to consider. One review specifically highlights that the company is an "out of town contractor from the state of Minnesota." This customer's feedback points to a broader issue that many local Nebraskans are aware of: the presence of out-of-state contractors who may not be as invested in the community as a local business. The review questions the company's commitment to paying local taxes and, more importantly, its ability to provide proper warranty service when a representative may not be physically located nearby. This is a critical point for a homeowner, as a warranty is only as good as the company that stands behind it.

The same review also mentions "high pressure sales tactics" and advises homeowners to "not sign anything but research the company you want to put on your new roof." This suggests a business model that may prioritize quick sales over building long-term, trusting relationships with customers. Another review, a very brief but pointed one, states that the company "do not return my phone call to fix a roof they replaced." This indicates a potential issue with post-project service and responsiveness, which is a major red flag for any homeowner who expects a contractor to stand by their work.

Mastercraft Exteriors has an office located in Lincoln, Nebraska, with the address 5609 S 49th St #5, Lincoln, NE 68516, USA. While a physical address in the city may suggest a local presence, the reviews raise questions about whether the company's roots and primary operations are truly local. The review from a customer who identifies them as an "out of town contractor from the state of Minnesota" directly challenges the perception of them as a purely local business.

For a homeowner, choosing a local contractor often means more than just convenience. It means working with a business that is invested in the community, employs local workers, pays local taxes, and has a strong reputation to protect within the area. The concern raised about an out-of-state presence suggests that Mastercraft Exteriors may not fit this description, which could have implications for accountability and long-term service.

The accessibility of a contractor is not just about a local address; it is also about their responsiveness to customer needs. The review about the company not returning phone calls to address a warranty issue is a direct challenge to their accessibility and commitment to customer support. For a homeowner, particularly one who has just invested in a new roof, the inability to get a return phone call for a repair is a serious issue that undermines trust and confidence in the company.

Based on the nature of the business and the provided information, Mastercraft Exteriors would typically offer a variety of services related to roofing and exterior home care. However, the provided reviews offer a critical perspective on the execution of these services and the customer experience.

Services Offered (as typically expected of a roofing contractor):

• Roof Repair and Replacement: A contractor in this field would normally provide services to repair and replace roofs. The review, however, brings up a serious concern about the quality of the service, as a customer reported that the company would not return calls to fix a roof they had recently replaced.

• Storm Damage Restoration: In Nebraska, storm damage is a frequent issue, and contractors are often called upon to handle repairs from hail and wind. The quality of this work and the company's responsiveness in a post-storm scenario would be of critical importance to homeowners.

• Siding and Gutter Services: As an "exteriors" company, it is likely they would also offer services for siding and gutters. However, the customer feedback available focuses on the core roofing service and the company's post-sale communication.

The experience described in the reviews suggests that the delivery of these services, particularly in the post-installation phase, may not meet the expectations of local homeowners. The lack of responsiveness for a warranty issue is a significant concern for anyone relying on a contractor to stand by their work.

The key features and highlights of a company are what define its brand and its reputation. The provided reviews of Mastercraft Exteriors highlight several points that are important for local users to consider.

Features / Highlights (as reported by customers):

• Out-of-State Origins: One of the most prominent points raised is that the company is from Minnesota. This is a significant factor for local homeowners who prefer to work with a company that is rooted in and accountable to the Nebraska community.

• High-Pressure Sales: A customer review mentions the use of "high pressure sales tactics." This is a major red flag for many homeowners who prefer a professional, no-pressure approach that allows them to make a thoughtful decision.

• Lack of Follow-Up Service: A review explicitly states that the company "do not return my phone call to fix a roof they replaced." This indicates a potential lack of commitment to their warranty and a serious issue with post-sale customer service.

• Questionable Tax and Community Contribution: The review raises the valid question of whether an out-of-state contractor pays local taxes, a factor that is important to many local-conscious consumers.

These reported features offer a clear and candid perspective on the customer experience and business practices of Mastercraft Exteriors. For a homeowner, these are all critical factors to weigh before engaging with a company for a major home improvement project.

For those who wish to contact Mastercraft Exteriors for more information, their provided contact details are as follows.

Contact Information:

• Address: 5609 S 49th St #5, Lincoln, NE 68516, USA

• Phone: (877) 766-3702

This contact information can be used to reach the company, but as always, potential customers are advised to conduct their own thorough research before making a final decision.

In conclusion, for local residents in Lincoln, Nebraska, the suitability of a contractor is determined by their reputation for professionalism, quality, and local accountability. While Mastercraft Exteriors has an office in the city, the provided reviews raise several significant concerns. These include the company's alleged out-of-state origins, the use of high-pressure sales tactics, and, most critically, a reported failure to provide follow-up service for a roof they had replaced. The customer feedback points to a potential lack of commitment to the community and to the long-term satisfaction of their clients.

The experiences described are valuable information for local users, serving as a reminder to conduct thorough research, including checking for a company’s local ties and reputation for post-project support. For homeowners in Nebraska, it is essential to choose a contractor who not only performs high-quality work but also provides a reliable warranty and is a true partner in protecting your home for years to come. The reviews provided should be a key part of any homeowner’s due diligence when considering Mastercraft Exteriors.

Mastercraft Exteriors

5609 S 49th St #5, Lincoln, NE 68516, USA