Pyramid Contractors

In Nebraska, where weather can be a formidable force, the integrity of a home's exterior—its roof, siding, and gutters—is of the utmost importance. When a severe storm strikes, finding a trustworthy contractor to help with repairs can be a challenging and stressful process. Pyramid Contractors, a well-known local business in Omaha, has been serving the community for years, offering a variety of home improvement services. This article aims to provide a balanced and detailed overview of the company, combining information from various customer experiences to help you make an informed decision for your home's needs.

Pyramid Contractors has a reputation for being a versatile and experienced company in the local home improvement market. Since 1993, they have been a staple in the Omaha and Sarpy County areas, specializing in everything from roofing and siding to gutters and windows. The company’s mission, as stated on their website, is built on three core principles: communication, quality workmanship, and customer satisfaction. They pride themselves on employing a dedicated team of professionals who are knowledgeable about the latest techniques and building codes, ensuring that projects are completed efficiently and to a high standard. This commitment to expertise is backed by their numerous "Best of Omaha" and "Omaha's Choice Award" wins for residential roofing over several consecutive years, along with an A+ rating from the Better Business Bureau.

However, customer experiences with Pyramid Contractors have been varied, highlighting the importance of clear communication and oversight on every project. One customer, while acknowledging that their new roof was not replaced until several months after a hail storm, outlined a difficult experience involving poor communication and a lack of attention to detail. This included damage to their ceiling, lights, and a satellite dish being left dangling. They also noted that clean-up, particularly of nails, was a persistent issue. The homeowner had to take an active role in advocating with their insurance company and managing the project's progress, which contrasted with the company’s stated commitment to communication.

On the other hand, another customer had a vastly different and highly positive experience with the company. They were drawn to Pyramid Contractors after seeing them install a DaVinci roof on a neighbor's home. Their project, an insurance claim from a March 2024 storm, went "very smoothly." The customer praised a representative named Joe, describing him as "great," "very knowledgeable," and "a very good goto person." Joe's assistance with the insurance claim and his readiness with referrals for other projects, like a new flue pipe and attic work, left a strong, positive impression. This review highlights that when a project is managed effectively by a dedicated team member, the experience can be excellent, with the work completed and customer service being top-notch.

These two contrasting reviews underscore a crucial point: the experience with a contractor can be highly dependent on the project manager and the specific crew assigned to the job. While one customer found the communication minimal and the work quality lacking in certain areas, another found their contact, Joe, to be a professional, knowledgeable, and reliable point of contact who made the entire process a breeze. This variation suggests that while the company has a strong reputation and the capability to deliver excellent results, it is essential for homeowners to maintain open lines of communication and actively engage with their assigned team member to ensure all aspects of the project meet their expectations.

It is important for homeowners to be aware of the company's process, which sometimes involves outsourcing work to other crews, as mentioned in one review. This is a common practice in the industry, especially during busy storm seasons, but it can lead to inconsistencies in quality and communication if not managed effectively. The company's commitment to correcting issues, as noted by the customer who had a difficult experience, shows a willingness to stand by their work, even if it requires repeated follow-up. This aspect of their service—a dedication to eventually making things right—is a key factor for local homeowners to consider.

Location and Accessibility

Pyramid Contractors is located at 5532 Center St, Omaha, NE 68106, USA. This central location in Omaha makes them easily accessible to residents throughout the greater Omaha and Sarpy County areas. Being on Center Street, a major thoroughfare, the office is straightforward to find for in-person consultations, material selections, and project discussions. The physical location reinforces their local presence and commitment to serving the community.

Services Offered

• Residential and Commercial Roofing (including re-roofs, asphalt shingles, and cedar shakes)
• Siding Installation and Replacement
• Gutter Repair, Adjustment, and Replacement
• Window Installation and Replacement
• Storm Damage Repairs (including hail damage)
• Asbestos Removal
• Exterior Remodeling (fascia, flashing, skylights, soffits, and more)

Features and Highlights

• Experienced Local Business: Operating since 1993, with deep roots in the Omaha and Sarpy County area.
• Diverse Service Offerings: They are a versatile company that can handle a wide range of exterior home improvement projects.
• Recognized Quality: Winner of multiple "Best of Omaha" and "Omaha's Choice" awards for residential roofing and siding.
• Insurance Claim Assistance: The company has experience working with insurance companies to help clients navigate the claims process, as noted in a positive review.
• Commitment to Resolution: Even in cases of poor initial execution, the company has shown a willingness to address and correct issues, demonstrating a long-term commitment to client satisfaction.

Contact Information

Address: 5532 Center St, Omaha, NE 68106, USA

Phone: (402) 502-9300

Conclusion: Why This Place is Suitable for Locals

For residents in the Omaha region, Pyramid Contractors offers a wide range of exterior home improvement services with a long history in the community. Their suitability for locals is found in their versatility, experience, and the potential for a highly positive, professionally managed project, as demonstrated by the experience with a team member named Joe. While it is important for homeowners to be proactive in their communication and oversight, the company's commitment to addressing and resolving issues, even when they arise from outsourced work, is a strong point. Their local awards and long-standing presence signal a dedication to the community. By choosing Pyramid Contractors, locals are engaging with a company that has the experience and resources to handle a variety of home repair and improvement needs, making them a capable partner for protecting and enhancing your home.

Pyramid Contractors

5532 Center St, Omaha, NE 68106, USA