Stephenson family roofing

When it comes to maintaining a home in Philadelphia, the roof is a critical component that protects your property from all kinds of weather, from heavy rainstorms to winter snow. Choosing the right roofing contractor is a decision that homeowners take seriously, and they look for a company they can trust to deliver quality work and professional service. Stephenson family roofing is a local contractor serving the Philadelphia area, and it has garnered a variety of feedback from customers regarding its work, conduct, and communication.

Stephenson family roofing presents a complex picture, with some customers having very positive experiences and others reporting significant issues. This disparity highlights the importance of thorough research and clear communication when hiring a contractor for your home. While some clients have praised the company for its efficiency and fair pricing, others have raised serious concerns about the quality of the work and the professionalism of the service.

For any homeowner in Pennsylvania, the goal is to find a contractor who is not only skilled but also reliable and accountable. The experiences shared by different customers of Stephenson family roofing reflect a wide range of outcomes, from projects that were completed quickly and to satisfaction, to those that allegedly required further repairs from a different professional. This article aims to present these varied perspectives to help local users make an informed decision when considering Stephenson family roofing for their home improvement needs.

Stephenson family roofing is located at 4319 Greenmount Rd, Philadelphia, PA 19154, USA. This address places the company within the Philadelphia region, providing a local base of operations to serve homeowners throughout the city and its surrounding areas. A local presence is often a key factor for residents who prefer to work with a contractor who is familiar with the specific architectural styles and common roofing issues found in the area.

Being based in Philadelphia, the company is situated to respond to service requests and manage projects across the city. Its location allows for an understanding of the regional weather patterns and building requirements, which can be an advantage when planning and executing roofing work. For residents in the Northeast or Northwest sections of Philadelphia, the location may be particularly convenient.

However, it is worth noting that some reviews suggest a potential for changing business practices, such as the creation of new accounts, which could complicate the process of tracking their service history. While the address provides a physical location, the varied nature of the customer feedback highlights the need for homeowners to perform their own due diligence, regardless of the company's proximity.

Based on the provided customer reviews and publicly available information, Stephenson family roofing appears to offer a range of services primarily focused on essential roofing and related home exterior work. The company's expertise seems to center on addressing common problems that homeowners in the Philadelphia area face.

• Roof Replacement: One customer reported hiring the company for a full roof replacement. This suggests that they are equipped to handle large-scale projects involving the removal of an old roof and the installation of a new one.
• Roof Leak Repair: A review mentions that the company was hired to fix a roof leak and an area where water was collecting. This indicates their focus on diagnosing and repairing water intrusion issues.
• Gutter Repair/Replacement: The company was also contracted to replace a leaking top gutter. This service is often an important part of a comprehensive roofing project, as properly functioning gutters are essential for directing water away from a home's foundation.

The provided information points to a company that specializes in core roofing services. While one customer had a positive experience with a roof repair and received before-and-after pictures, another customer's experience with a roof replacement and gutter repair was less favorable, alleging that the work was not done correctly and that they had to hire another contractor to fix the issues. This discrepancy in customer outcomes underscores the importance of getting clear, written contracts and closely monitoring the work being done.

The customer reviews for Stephenson family roofing highlight a very mixed set of features and experiences, making it challenging to present a clear picture of their service quality. While some of the features praised by one customer are directly contradicted by another, it's important to present both perspectives to give a comprehensive view.

• Quick and Efficient Service: One positive review notes that the company came out to inspect and fix a roof within a few days of contact. This suggests that they can be very responsive to urgent requests.
• Excellent Communication: A satisfied customer praised the company for having "excellent communication," including sending pictures and discussing pricing. This indicates a professional and transparent approach to customer interaction.
• Reasonably Priced: The same positive review mentions that the company was "very reasonably priced" and provided different written quotes, catering to the customer's budget.
• Unprofessional Conduct and Communication: A different review, however, directly contradicts this, stating a lack of "professional work or conduct & communication." This highlights a significant inconsistency in customer experiences.
• Questionable Workmanship: A negative review details serious issues with the quality of the work, including shingles that were cut too short, a gutter that was still leaking, and a roof that continued to collect water. These are critical failures that could lead to long-term damage.

These conflicting accounts create a significant challenge for potential customers. While one customer was thrilled with the results and the process, another warns against using the company, citing a "TERRIBLE job" and a waste of money. The fact that the negative review also mentions the contractor allegedly starting new accounts to escape bad ratings is a serious accusation that requires careful consideration by anyone considering their services.

For those considering Stephenson family roofing, here is the provided contact information.

Address: 4319 Greenmount Rd, Philadelphia, PA 19154, USAPhone: (267) 414-3343

It is recommended that anyone reaching out to them for a quote or service request take extra steps to ensure all aspects of the project, including the scope of work, materials, and warranty, are clearly documented in a written contract.

Ultimately, the suitability of Stephenson family roofing for locals in the Pennsylvania region is a matter of personal judgment and due diligence. The company has a mixed reputation, with some customers reporting highly positive, efficient, and professional experiences, while others have reported very negative outcomes involving poor workmanship and a lack of accountability. For a homeowner, this presents a situation where the outcome may not be predictable. On one hand, a customer could get a reasonably priced, quick repair with great communication. On the other, they could end up with a project that requires additional work from a different contractor to fix alleged mistakes. Given these conflicting reports, locals are advised to proceed with caution. It may be wise to seek multiple quotes, ask for references, and carefully scrutinize the contract and warranty details before committing to any work with this company. While they may be a suitable choice for some, the negative feedback suggests that not all experiences are consistent.

Stephenson family roofing

4319 Greenmount Rd, Philadelphia, PA 19154, USA