Tri-State Roofing & Sheet Metal Company

For property owners and facility managers in West Virginia, a reliable and professional roofing contractor is an absolute necessity. The diverse and often challenging climate in the region, with its heavy rain, snow, and strong winds, demands robust and expertly installed roofing systems. When a new installation, a complex repair, or a full-scale replacement is needed, it's crucial to partner with a company that has a proven track record and a wide range of capabilities. Tri-State Roofing & Sheet Metal Company, with its long-standing presence in the Ridgeley area, is one such business that has served the community for decades. This article will provide an in-depth look at this company, offering a clear and factual overview of its services, its location, and why it might be a suitable choice for locals.

Tri-State Roofing & Sheet Metal Company is a regional specialty contractor with a history that dates back to 1923. Over the years, they have built a reputation for technical and engineering expertise, particularly in the realm of low-slope roofing systems. However, their services are not limited to this; they also have craftsmen experienced with the unique challenges of steep-slope roofs. The company is a part of a larger group, Tri-State/Service Roofing & Sheet Metal Group, which operates across multiple states. This affiliation speaks to their capacity and experience in handling a wide range of projects, from residential to large commercial and industrial undertakings. They pride themselves on having installed over one billion square feet of roofing using "time-tested, field-proven roofing products" and are approved by all major roofing material manufacturers to install, maintain, repair, and replace their products. This is a significant highlight for any client, as it ensures that the work is not only of high quality but also backed by strong manufacturer warranties.

While the company's long history and technical expertise are impressive, it is also important to consider all available feedback. A provided review describes a highly concerning experience with the company's receptionist, stating that they "will hang up on you multiple times for greeting her and asking how her day is." The reviewer also claims that their work phone was blocked, forcing them to use a cell phone to get through. This is a serious allegation of unprofessional and unhelpful customer service at a company's first point of contact. This kind of communication breakdown can be a major red flag for potential clients. While one isolated incident may not represent the entire company, it does highlight a potential area of concern for anyone seeking responsive and courteous service. It is a vital piece of information for local users to consider when making a decision about a service provider.

Tri-State Roofing & Sheet Metal Company is locally based in Ridgeley, West Virginia, with its address at 221 Plum Run Rd, Ridgeley, WV 26753, USA. This central location positions them well to serve the community and surrounding areas. Being a local business is a significant advantage, as it means they have a deep understanding of the region's specific building regulations, environmental factors, and the preferences of local clients. Their local presence also allows them to respond promptly to service calls and emergency situations, providing a sense of security for property owners in the area.

For contact, the company provides a main phone number, (304) 738-0502, and a mobile phone number, +1 304-738-0502. The company also offers 24/7/365 emergency services, which is a critical feature for any roofing contractor. However, the previously mentioned customer review underscores the importance of being persistent and prepared for potential communication challenges. This feedback suggests that while the company has a direct line for communication, the customer experience on that line may vary.

Tri-State Roofing & Sheet Metal Company offers a very broad and comprehensive range of services, catering to a diverse clientele with complex needs.

Services Offered:

• Low-Slope and Steep-Slope Roofing: They have the technical expertise to handle all types of roofing systems, from the flat roofs common on commercial buildings to the steep-sloped roofs found on residential and architectural structures.
• Sheet Metal Fabrication: As their name suggests, they have an in-house metal fabrication shop. Their craftsmen design, fabricate, and install custom sheet metal products, including flashing, coping, cornices, fascia, and architectural wall panels.
• Roof Repair and Maintenance: They are specialists in "finding and fixing leaks," and offer both proactive maintenance plans and emergency repair services, available anytime, any day.
• HVAC/Mechanical Systems: A unique offering is their HVAC and mechanical systems service, which includes design, engineering, fabrication, and installation of comfort systems and process piping.
• Metal Structures: They can assist with custom-engineered enclosures or pre-engineered metal buildings, and also provide repair and maintenance services for existing metal buildings.
• Waterproofing and Coatings: The company provides waterproofing and coating options for roofs, which can extend the life of an existing roof and improve its performance.
• Energy Efficiency Consultation: They offer services to help clients improve their building's energy efficiency, including determining appropriate insulation amounts and recommending reflective roofing membranes.

Tri-State Roofing & Sheet Metal Company has several standout features that make them a notable presence in the West Virginia market.

Features / Highlights:

• Extensive Experience: With a history dating back to 1923, they bring nearly a century of experience and expertise to their projects.
• Versatility and Scope: Their ability to handle everything from residential roofs to complex commercial systems, along with sheet metal fabrication and HVAC work, makes them a one-stop-shop for many building needs.
• Manufacturer Approved: They are approved by all major roofing material manufacturers, which is a strong indicator of their quality of work and technical knowledge.
• Emergency Service: The availability of 24/7/365 emergency repair services is a crucial feature for any property owner in West Virginia, where weather can be a factor.
• Potential Customer Service Issues: It is important to highlight the significant negative feedback regarding their front-office customer service. This is a critical factor for any potential client to consider and verify.

Contact Information:

• Address: 221 Plum Run Rd, Ridgeley, WV 26753, USA
• Phone: (304) 738-0502

In conclusion, for locals in West Virginia, Tri-State Roofing & Sheet Metal Company is a business with a long history and a broad range of technical capabilities. Their expertise in both low- and steep-slope roofing, combined with their custom sheet metal fabrication services and manufacturer approvals, makes them a highly capable and versatile contractor for both residential and commercial projects. However, the serious concerns raised in a customer review about their front-office communication and professionalism are impossible to ignore. This feedback suggests that while the company's field work may be of high quality, the customer experience from the first point of contact may be a significant challenge. For West Virginia residents and business owners, it is vital to weigh the company's extensive technical expertise against the potential for poor customer service. Before hiring, it would be prudent to thoroughly vet their references and ensure clear communication channels are established from the outset to guarantee a smooth and professional experience.

Tri-State Roofing & Sheet Metal Company

221 Plum Run Rd, Ridgeley, WV 26753, USA