Best Prices Roofing

When seeking a roofing contractor in Austin, Texas, homeowners are often looking for a combination of affordability, quality workmanship, and reliable customer service. The unique climate of the region, characterized by intense summer heat and severe storms, makes a durable and well-maintained roof an absolute necessity. Understanding the importance of this investment, it's crucial for locals to conduct thorough research before selecting a company. This article aims to provide an objective overview of Best Prices Roofing, an Austin-based contractor, by presenting publicly available information alongside real customer feedback. We will cover their location, potential services, and a balanced look at their features, allowing readers to form their own conclusions about whether this company is the right fit for their specific needs.

The decision to hire a roofing contractor is a significant one, and the customer experience can vary widely. As one customer review highlights, "Stay far far away from this company.... Our roof was installed by them (previous owner) and it has leaked twice in 6 yrs.." This feedback points to a long-term issue with the roof's durability, which is a major concern for any homeowner. The same review details a negative interaction with the company's communication and follow-up process, stating, "I called and spoke with the old lady and she said she'd send someone out. 2 days went by without a word so I called again... Nothing." The customer goes on to describe a subsequent call where they were accused of being confrontational, leading to a breakdown in communication and a lack of resolution for the leak. This kind of experience, where a company appears to avoid honoring its previous work or responding to customer concerns, can be a major red flag for potential clients.

Another review echoes similar frustrations, warning others to "Please stay clear! The money you think you will save will not be worth the poor service and communication." This homeowner's experience also involved a lack of follow-up after reporting problems with a newly serviced roof. The review states, "I called them back the same day of service to report some problems I noted with my roof and was told if he could not get the worker to turn around he would be back the next day, which did not happen." The customer reports that subsequent calls went unanswered for days, and despite being told on multiple occasions that someone would come out, no one ever showed up. This pattern of unresponsiveness and a lack of commitment to post-service follow-up is a recurring theme in the feedback, and it's a critical factor for anyone considering hiring a contractor.

Best Prices Roofing is located at 1415 Manford Hill Dr, Austin, TX 78753, USA. This address places the company in a residential area within the Windsor Hills neighborhood of Austin. This location in North Austin provides them with accessibility to a specific part of the city. However, unlike contractors with a more central or commercially-zoned location, this residential address may influence their operational scope and service area. For locals in the surrounding neighborhoods, the proximity might be a convenience, but for those in other parts of the Austin metroplex, their service range and responsiveness could be a consideration. The nature of a roofing business, which requires on-site work at the customer's location, makes the company's central office less of a factor than its reputation for timely and reliable field service.

Services Offered:

• Information on specific services is not publicly available. Based on the name and customer reviews, it can be inferred that the company offers residential roofing services, including roof installation and repair.

• The reviews suggest they have handled roof installations for homeowners, indicating a capability for full roof replacements. However, details on the types of materials or specific techniques used are not provided in the public feedback.

• Customer feedback mentions repairs for roof leaks, which suggests that they offer a service for addressing issues that arise over time. However, the reviews also indicate a potential lack of follow-through on these repair requests.

Features / Highlights:

• Based on the name "Best Prices Roofing," the company's primary selling point is likely its competitive pricing. However, customer feedback suggests that this perceived cost savings may come at the expense of service and communication.

• The provided information does not highlight any positive features such as specific certifications, warranties, or awards. The focus of the available public data is primarily on the negative customer experiences.

• The reviews present a narrative of poor customer service and communication, with reports of unanswered phone calls, unfulfilled promises, and a confrontational response to customer complaints. This is a significant feature to consider for any potential client.

Contact Information:

Address: 1415 Manford Hill Dr, Austin, TX 78753, USA

Phone: (512) 415-0139

Conclusion: Why this place is suitable for locals

For residents of Austin, Texas, the search for a reliable roofing contractor is an important undertaking. Based on the available public data and customer reviews, Best Prices Roofing presents a complex profile. While the name suggests a focus on affordability, the provided customer feedback raises serious concerns about the quality of the work and, most notably, the company's communication and post-service responsiveness. The reviews detail instances of recurring roof leaks and a failure to follow through on promises of repair, which are critical issues for any homeowner. The narrative of poor communication and a confrontational approach to customer complaints is a significant factor for any local resident to consider. Therefore, a local homeowner in Austin should proceed with caution and conduct extensive research before engaging with this company for their roofing needs. It is always recommended to seek out multiple bids, verify licenses and insurance, and prioritize companies with a consistent track record of positive reviews and strong customer service, even if it means paying a slightly higher price for peace of mind and long-lasting quality.

Best Prices Roofing

1415 Manford Hill Dr, Austin, TX 78753, USA