Forest Knoll Construction

In Pennsylvania, where a home’s roof is a critical shield against everything from heavy rain and snow to seasonal storms, finding a reliable roofing contractor is a crucial task for any homeowner. The peace of mind that comes with a new, professionally installed roof is invaluable. For residents in the Pittsburgh area, Forest Knoll Construction has been a name associated with roofing and siding services. Their work has been praised for its professionalism, efficiency, and quality during the initial installation phase. This article aims to provide a comprehensive and factual overview of Forest Knoll Construction, balancing their stated services and positive customer experiences with recent feedback that raises questions about their post-installation support and responsiveness.

Choosing a contractor is a decision that extends beyond the day of installation. It's about securing a long-term partnership with a company that will stand by its work. According to a customer review, Forest Knoll Construction's initial service was excellent, with a team that was professional and punctual, and a new roof that "looked good." This positive experience highlights their ability to perform the core job with speed and precision. The customer was particularly pleased with the quick turnaround, the tidy cleanup, and the professional demeanor of the team, which are all key factors for a smooth home improvement project. The company’s own promotional materials emphasize this, citing their focus on professionalism, efficiency, and a commitment to customer satisfaction from the start.

However, recent public feedback from some customers has highlighted a significant concern: a lack of communication and follow-through on warranty-related issues. A customer who experienced a significant leak near their chimney two years after their roof installation reported that they were unable to get in touch with the company for service, despite having a 10-year warranty. Multiple phone calls and emails went unreturned, and a single successful contact with a person at the company resulted in what the customer described as a "run-around." This type of experience is deeply troubling for a homeowner who has invested in a new roof with the expectation of reliable support. It suggests a potential disconnect between the company’s initial service and its post-installation support, which is a vital component of any long-term home improvement project.

Forest Knoll Construction is located at 4885A McKnight Rd Suite 195, Pittsburgh, PA 15237, USA. This address places them in a prime position in the North Hills area of Pittsburgh, allowing them to serve a wide range of communities across Western Pennsylvania, Northeast Ohio, and Northern West Virginia. Their physical location in a busy commercial hub suggests they are a stable, local business, which is often a key consideration for homeowners. Being based in Pittsburgh means they have a deep understanding of the local climate, building codes, and community needs, which is a significant advantage when planning a roofing or siding project.

The accessibility of their location makes them a familiar presence in the region. This local footprint is often a selling point, as it suggests a contractor who is invested in the community and easily reachable. However, as noted in recent feedback, this accessibility on paper may not always translate to a responsive real-world experience, particularly when it comes to warranty claims or follow-up service. While a central location is a positive feature, the ability to effectively communicate with customers and stand by their work is what truly defines a reliable local business. Their service area is extensive, covering many counties in Western PA, which demonstrates their reach and capacity to take on numerous projects throughout the region.

Forest Knoll Construction offers a range of services centered around roofing and siding, designed to protect and enhance a home's exterior.

• Asphalt Shingle Roof Replacement: They specialize in the replacement of asphalt shingle roofs for both residential and commercial properties. They are an Owens Corning Preferred Contractor, which indicates they use specific, high-quality materials and may offer enhanced warranties on those products.
• Siding: The company provides comprehensive siding services, including new installation and replacement, often working with CertainTeed MainStreet vinyl siding.
• Windows & Doors: In addition to roofing and siding, they also offer installation and replacement services for windows and doors, providing a more holistic approach to exterior home improvements.
• Gutters: They also offer gutter services, which are a crucial part of a home's overall water management system.

Based on both their own marketing and customer reviews, here are some key features and highlights of Forest Knoll Construction.

• Initial Professionalism and Efficiency: Many customers have praised the company's team for being professional, punctual, and efficient during the initial installation. They are often noted for completing entire roof replacements in a single day and leaving the property clean afterward.
• Owens Corning Preferred Contractor: This certification is a highlight, as it signifies a commitment to using materials from a major manufacturer and often allows the company to offer enhanced non-prorated warranties on the products.
• Affordable and Transparent Pricing: According to some customers, Forest Knoll Construction provides competitive pricing and clear estimates with no unexpected price increases. One review specifically mentioned that their bid included wood replacement, which other contractors charged for separately.
• Extensive Experience: The company states that its team has over 30 years of industry experience and has been in business for 15 years, which suggests a deep understanding of the work they perform.
• A+ BBB Rating: The company holds an A+ rating with the Better Business Bureau, which indicates a strong track record of resolving customer complaints and maintaining a professional standard. However, it's worth noting that recent customer complaints to the BBB have not been resolved to the customer's satisfaction.

To get in touch with Forest Knoll Construction, you can use the following information:

Address: 4885A McKnight Rd Suite 195, Pittsburgh, PA 15237, USA

Phone: (412) 932-3095

Mobile Phone: +1 412-932-3095

The provided contact information is the primary way to reach the company for scheduling a free estimate or discussing a project. However, recent customer feedback suggests that responsiveness may be an issue, particularly for post-installation service and warranty claims.

For locals in the Pittsburgh region, Forest Knoll Construction presents a complex choice. On one hand, their initial work is often praised for its quality, speed, and professionalism. The use of high-quality materials from manufacturers like Owens Corning and their competitive pricing make them an attractive option for a new roof or siding project. On the other hand, recent customer reviews and public complaints raise serious concerns about their ability to provide follow-up service and honor their long-term warranties. This is a critical factor, as a roof's true value is not only in its initial installation but also in the peace of mind that comes with reliable, long-term support. While the company may be suitable for those who prioritize a fast and affordable installation, potential customers should carefully consider the feedback regarding their post-service communication before making a final decision. The recommendation to "look elsewhere" from a customer who was unable to get a warranty issue addressed is a powerful statement that should be taken into account when evaluating this local contractor.

Forest Knoll Construction

4885A McKnight Rd Suite 195, Pittsburgh, PA 15237, USA