Jet City Roofing and Masonry

For property owners in the Washington region, particularly in the vibrant communities of King County like Kirkland, a well-maintained home or business is paramount. The unique Pacific Northwest climate, with its dampness and varying temperatures, demands robust and reliable solutions for both roofing and masonry. Finding a contractor who can expertly handle both these crucial aspects of property maintenance can simplify the process significantly. Jet City Roofing and Masonry, located in Kirkland, aims to offer a comprehensive approach to protecting and enhancing local properties.

Jet City Roofing and Masonry has engaged with the local community, striving to provide essential services that address critical structural needs. Initially, the company garnered positive feedback for its prompt and effective work, particularly in specialized areas like chimney repair. Their aim is to alleviate potentially stressful situations for property owners by offering professional and efficient service, making them a consideration for those seeking trustworthy solutions for their roofing and masonry challenges. The team, reportedly including individuals named James Stevens and William, has been described as personable and capable of delivering expected results.

However, it is important for prospective clients to be fully informed when considering any service provider. While early experiences highlighted efficiency and pleasant interactions, more recent public feedback indicates challenges with follow-up communication and resolution of reported issues. Navigating these details is crucial for locals to make the best decision for their property's long-term health.

Jet City Roofing and Masonry is located in Kirkland, Washington, making it well-positioned to serve a wide array of communities within King County and the broader Seattle metropolitan area. Their address is 11335 NE 122nd St, Kirkland, WA 98034, USA. This location offers convenient access to major roadways, allowing them to reach clients efficiently in areas such as Seattle, Bellevue, Redmond, Bothell, and other surrounding towns. For local residents, having a contractor based within the immediate vicinity can often translate to quicker response times for initial consultations, emergency repairs, and ongoing project management. Their presence in Kirkland underscores their commitment to serving the immediate local community, understanding the specific architectural styles, local building codes, and weather-related challenges that are characteristic of the Puget Sound region. This local understanding is a key factor for Washington homeowners and business owners seeking contractors who are familiar with the unique demands of their properties.

Jet City Roofing and Masonry aims to provide a range of services that address critical elements of property maintenance, encompassing both the top of your home and its structural components.

• Roofing Services: While specific types of roofing materials are not detailed in the provided information, the company name suggests general roofing capabilities, which typically include:
  • Roof Repair: Addressing leaks, storm damage, and wear-and-tear to extend roof lifespan.
  • Roof Replacement: Full removal of old roofing and installation of new systems.
  • New Roof Installation: Services for new construction projects.
• Masonry Services: A key offering highlighted by customer reviews, specifically chimney repair. This category typically includes:
  • Chimney Repair: Expert repair of crumbling or damaged chimneys, ensuring structural integrity and proper function.
  • Stucco Repair: Addressing and repairing stucco surfaces, as indicated by a customer update.
  • General Masonry Work: Likely includes brickwork, stonework, and other related services, though not explicitly detailed.
• General Property Solutions: Described as transforming potentially stressful situations into positive experiences, implying a focus on comprehensive service delivery and problem-solving.

When considering Jet City Roofing and Masonry, it's important for local Washington residents to weigh both the initial positive aspects and subsequent challenges highlighted in customer feedback.

• Initial Professionalism and Efficiency: Early customer experiences praise the team for being "professional and efficient," and getting jobs "done promptly."
• Personable Team: James and William, reportedly involved with the company, have been described as "very personable men from Ireland" and a "pleasure to talk with," which can contribute to a positive initial interaction.
• Expertise in Chimney Repair: The company received positive feedback for its work on "crumbling chimney" repairs, indicating a specialized skill set in masonry.
• Transformative Service (Initial): One review noted their ability to turn a "potentially stressful situation into a positive experience," suggesting an initial commitment to customer satisfaction.

However, it is critically important for potential customers to be aware of the "UPDATE" sections in the provided reviews, which raise significant concerns:

• Unresponsive Communication: Subsequent feedback indicates that, after an initial repair, the team reportedly "not returning my calls, texts, or emails" regarding issues.
• Reported Defective Work: A customer explicitly states, "Do not do business with James Stevens or his partner William. They promised to fix the bad repair within a week. A week has gone by and they are not returning my calls, texts, or emails." Additionally, "The repair stucco is washing away."
• Website Status: There is an indication from a reviewer that the company's website "has now been taken down." This could impact a customer's ability to find information or contact the company.
• Trustworthiness Concerns: The later updates directly challenge the initial perception of being a "truly trustworthy choice" due to alleged unaddressed issues and lack of communication.

For those in the Washington region who wish to contact Jet City Roofing and Masonry, their provided contact details are:

Address: 11335 NE 122nd St, Kirkland, WA 98034, USA

Phone: (206) 822-4451

Mobile Phone: +1 206-822-4451

For locals in the Washington region, particularly in and around Kirkland, the decision of choosing a roofing and masonry contractor is a significant one, impacting the long-term integrity and safety of their property. Jet City Roofing and Masonry, with its local presence in Kirkland, appears to offer services in both critical areas of home maintenance. Their initial positive feedback highlighted aspects that many locals value: a personable team, prompt service, and expertise in specific areas like chimney repair. For those seeking contractors familiar with the nuances of Washington's climate and building needs, a local presence can be an advantage for accessibility and understanding.

However, it is imperative for local users to proceed with caution and thorough due diligence. The subsequent updates from a customer's review raise serious concerns regarding responsiveness to issues, the quality of follow-up repairs, and overall communication reliability. Reports of unreturned calls/texts/emails and stucco repairs washing away are critical factors that potential clients must consider. Furthermore, the mention that their website may have been taken down could pose challenges for verifying company information or accessing service details. While the initial positive interactions suggest a capacity for good work and pleasant engagement, the more recent feedback points to potential inconsistencies in service delivery and accountability. Therefore, for any significant roofing or masonry project, Washington residents are strongly advised to meticulously research, seek multiple quotes, verify current licensing and insurance, and prioritize contractors with a consistently strong and current record of client satisfaction and reliable after-service support.

Jet City Roofing and Masonry

11335 NE 122nd St, Kirkland, WA 98034, USA