Jones roofing and construction

For residents of Kannapolis and the surrounding North Carolina communities, a home is a significant investment that requires ongoing care and attention. The roof, in particular, is the first line of defense against our region’s sometimes unpredictable weather. When issues arise, especially on a new build, the process of finding a resolution can be incredibly stressful, involving multiple parties and a lot of paperwork. This is where a company like Jones Roofing and Construction sets itself apart. Based right here in Kannapolis, they are more than just a roofing installer; they are a contractor who, according to customer feedback, demonstrates a genuine commitment to their craftsmanship and to the satisfaction of their customers, even when faced with complex situations.

The experience of a new homeowner dealing with a roof leak after only a couple of years can be incredibly frustrating. The challenges can be compounded by miscommunications with the home builder and confusion over warranty details. What stands out in the provided customer feedback is the responsiveness and dedication of Jones Roofing and Construction in such a scenario. While the official warranty may have expired, the company's willingness to schedule an assessment and show concern for the homeowner's situation speaks volumes about their business philosophy. This proactive approach and commitment to problem-solving are crucial for maintaining trust within a community. They understand that their name and reputation are built on the long-term satisfaction of their clients, not just the initial installation.

The fact that multiple homeowners in the same community were experiencing similar issues and found camaraderie in sharing their experiences highlights a common challenge with new construction. In this context, Jones Roofing and Construction’s willingness to engage and address these concerns is particularly commendable. It suggests a company that takes pride in its work and is not afraid to stand behind it, even when the situation is complicated by other parties like home builders and insurance companies. This level of customer care and desire to see their clients happy makes them a suitable and reliable partner for local residents.

Jones Roofing and Construction is a local business with a presence right here in our community. Their address at 810 Oval St, Kannapolis, NC 28081, USA, places them in a prime location to serve residents in Kannapolis and the surrounding areas. This local presence is a significant advantage, as it means they are readily accessible and have a deep understanding of the specific needs, building codes, and community dynamics of our region. When you partner with a local contractor, you’re often supporting a family company that is invested in the well-being of its neighbors.

The accessibility of Jones Roofing and Construction is also evident in their responsiveness. As mentioned in the customer review, they have been "far more responsive than the builder" when issues arose. This open line of communication is essential for any construction project, especially when a leak threatens a home. Being able to easily get in touch with them by phone, at their number (704) 631-9936, and having a team that is not only responsive but also "very nice over the phone" can make a significant difference in a stressful situation. Their local nature and commitment to communication are key features that make them a suitable choice for our community.

Based on the available public data and customer feedback, Jones Roofing and Construction focuses on providing quality roofing services, particularly for new construction. While the details of all their services are not explicitly listed, the customer review provides insight into their core competencies.

Services Offered:

• New Build Roofing: They are specialists in installing roofs on new residential properties, collaborating with builders to ensure the initial installation is done correctly.

• Roof Repair and Assessment: They are willing to inspect and assess roofs for leaks and other issues, even after a standard warranty period has expired. This willingness to address problems highlights their commitment to quality control.

• Quality Control: Their focus on the "craftsmanship of their work" means they are a resource for homeowners who need a second opinion or need to address a quality-related issue with their roof.

• Customer Communication: They offer responsive communication to homeowners, which is a key service in and of itself, as it helps to bridge the gap between contractors, builders, and homeowners.

Several key features and highlights can be inferred from the customer reviews, which speak to the company's core values and operational strengths.

Features / Highlights:

• Responsiveness and Customer Care: A major highlight is their willingness to respond to customer concerns and schedule an assessment even when the work is out of warranty. This demonstrates a strong commitment to customer satisfaction.

• Focus on Craftsmanship: The review notes that the company is "very concerned over the other roofers, storm damage specialists, and insurance adjusters assessments," which shows they care deeply about the quality of their initial installation.

• Problem-Solving Mentality: They are willing to work with homeowners to find a solution, even in complex situations involving home builders and multiple parties.

• Local Family Company Feel: The customer review portrays the company as a "really nice family company who cares and wants to see their customers happy," which is a powerful testament to their personable and professional approach.

• Specialization in New Builds: Their primary experience with new construction makes them a trusted resource for homeowners in new developments who may be facing similar issues.

For direct inquiries or to get in touch with the Jones Roofing and Construction team, you can use the following information.

Contact Information:

Address: 810 Oval St, Kannapolis, NC 28081, USA

Phone: (704) 631-9936

Mobile Phone: +1 704-631-9936

In conclusion, for locals in Kannapolis and the surrounding North Carolina area, Jones Roofing and Construction is a contractor that appears to prioritize customer care and the integrity of their work. While they specialize in new build roofing, their willingness to stand by their craftsmanship and address homeowner concerns, even years after the initial installation, is a significant advantage. This level of responsiveness and care, particularly in the face of complex issues involving builders and insurance companies, makes them a trustworthy and suitable partner for our community. They project the image of a kind, family-run company that is committed to seeing its customers happy. For any new build homeowner or resident needing a roofer that values responsibility and customer service, Jones Roofing and Construction appears to be a strong local choice.

Jones roofing and construction

810 Oval St, Kannapolis, NC 28081, USA