Robco Residential Inc

For homeowners across North Carolina, maintaining the integrity and appearance of your home's exterior is crucial, especially with our state's varied climate. From intense summer sun and humidity to occasional severe weather, every component from the roof down to the gutters plays a vital role in protecting your investment. When considering repairs, replacements, or new installations for your roofing, gutters, or fascia, selecting a local contractor who can deliver reliable and high-quality work is a key decision. This is where Robco Residential Inc, based in Benson, aims to serve residents throughout the surrounding communities.

Robco Residential Inc positions itself as a provider of exterior home services, including roofing and related components like gutters and fascia. They strive to offer solutions for various home exterior needs. While the goal of any service provider is to deliver satisfaction, the provided customer feedback indicates some areas where experiences have fallen short of expectations regarding communication, quality of work, and project execution. For homeowners, it's always important to consider all available information and conduct thorough due diligence when choosing a contractor for significant home projects.

When seeking assistance for your home's exterior, understanding a contractor's processes, verifying their work quality, and ensuring clear communication channels are established upfront can help lead to a more successful outcome. Robco Residential Inc is located to serve the North Carolina region, and for those considering their services, examining their offerings and making informed decisions based on all available data is recommended.

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Conveniently located at 5750 NC-50, Benson, NC 27504, USA, Robco Residential Inc operates from a physical address that allows it to serve homeowners in Benson and across a broader section of North Carolina. This strategic positioning along a state highway implies a degree of accessibility for clients in surrounding areas.

Benson, a town in Johnston County, serves as a base that can facilitate reaching various communities within the central and eastern parts of North Carolina. Being situated on NC-50 means that Robco Residential Inc is positioned to efficiently access areas including Dunn, Smithfield, Clayton, and potentially parts of Wake County. For local residents, this accessibility can be a factor when considering a contractor, as proximity can sometimes contribute to quicker response times for estimates or project commencement.

Their presence in Benson underscores their operation within the local North Carolina business landscape. As a contractor based in a specific community, they are part of the local economy and aim to serve the homes and properties within that region. Homeowners often prefer to work with local businesses, assuming a greater familiarity with regional building standards and local conditions, which can be a beneficial aspect for residents seeking home exterior services.

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Robco Residential Inc aims to provide services focused on the exterior components of residential homes, including roofing, gutters, and fascia. Based on the customer review provided, their offerings include:

• Gutter Installation: They undertake the installation of new gutter systems for homes. Proper guttering is crucial for directing rainwater away from the foundation and protecting the home's siding and landscaping.

• Fascia Replacement: This service involves replacing the fascia boards, which are the long, straight boards that run along the lower edge of the roof, directly behind the gutters. Fascia is important for both the aesthetics of the home and for protecting the roof edge and interior from water damage.

• Roofing Services: While the detailed review focuses on gutters and fascia, the company's name "Robco Residential Inc" and its categorization as a "roofing contractor" suggest that they also provide general roofing services. This would typically include:

  • Roof Repair: Addressing issues such as leaks, damaged shingles, or other forms of roof deterioration.

  • Roof Replacement: Complete removal of old roofing materials and installation of a new roofing system.

  • Roof Maintenance: Services aimed at prolonging the life of the roof and preventing future problems.

• Estimates and Quoting: The process involves providing quotes for the scope of work, as a customer mentioned receiving and agreeing to a price for services. This initial step is standard for home exterior projects.

It is important for potential customers to request a detailed scope of work and clarify all aspects of the project during the estimation process to ensure that all desired repairs or replacements are included and clearly understood.

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The provided customer reviews offer specific insights into experiences with Robco Residential Inc, highlighting both challenges and opportunities for the company. While the information points to significant areas of concern, these can be framed as aspects that potential customers should be aware of when considering their services.

• Initial Estimating Process: Customers describe an estimation process where details regarding the scope of work might need explicit clarification. One review indicates that the estimator (Clayton) did not walk through the property with the homeowner to confirm which specific fascia pieces needed replacement, leading to misunderstanding and unaddressed issues post-installation. This suggests that homeowners should be very proactive in detailing their needs and ensuring they are thoroughly documented in the quote.

• Communication Responsiveness: The review mentions that when issues were raised after installation, communication was challenging, with a response that was a "complete and utter lie" regarding the initial scope. This highlights a potential area for improvement in post-installation customer support and conflict resolution.

• Workmanship Quality Concerns: Several specific issues were raised about the quality of the installation: "pieces of the fascia not replaced," "still paint chipped off," "guttering too long," "guttering leaning off of the fascia board," and "end caps not sealed or attached." This suggests inconsistencies in execution and attention to detail during the installation process. The claim that "The fascia pieces replaced do not even align in several areas" further points to issues with precision.

• Project Manager Accountability: The review mentions that Clayton, the estimator, reportedly denied responsibility for the miscommunication regarding the scope of work. This indicates a potential gap in accountability or clarity in the project management process that customers should be mindful of.

• Site Safety / Driving Conduct: A separate review explicitly mentions a company utility truck driving recklessly ("blew through a stop sign into oncoming traffic... and almost caused a wreck"). While not directly related to home service quality, such observations can impact public perception of a company's professionalism and reliability, suggesting broader concerns about operational standards.

• Customer Disappointment: The overall experience for the reviewer was described as "an all around disappointment and waste of time," with a wish to have "actually read the reviews before contacting them." This underscores the importance of customers researching and verifying contractor reputations prior to engagement.

These points represent critical areas for potential customers to consider and verify independently when evaluating Robco Residential Inc for their roofing and exterior home needs.

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For North Carolina residents who are looking to inquire about roofing or other exterior home services, or to schedule a consultation with Robco Residential Inc, their contact information is as follows:

• Address: 5750 NC-50, Benson, NC 27504, USA

• Phone: (919) 894-9904

• Mobile Phone: +1 919-894-9904

Their physical address in Benson provides a location for their operations. Direct phone communication is typically the primary method for initial inquiries, scheduling estimates, and discussing project details. Potential customers are encouraged to use these contact points to discuss their specific needs and obtain detailed quotes. Given the nature of some feedback, it would be prudent for customers to ensure all aspects of their project are clearly documented in writing during the initial stages.

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For homeowners across North Carolina, choosing a contractor for essential home exterior projects like roofing, gutters, and fascia is a significant decision that impacts the safety, value, and appearance of their property. Robco Residential Inc, based in Benson, serves the local community with services in these areas. While evaluating a contractor, it is crucial for local residents to consider all available information to make an informed choice.

Robco Residential Inc's location in Benson allows them to be accessible to various communities within Johnston County and surrounding areas of North Carolina. This local presence suggests an understanding of regional building needs and climate conditions. For homeowners, engaging with a local business can often mean a contractor who is familiar with area-specific requirements and has a vested interest in the community.

However, based on the provided customer reviews, potential clients should approach engagement with Robco Residential Inc with a focus on detailed communication and explicit documentation of the agreed-upon scope of work. The feedback highlights concerns regarding initial estimate clarity, post-installation issues with workmanship (such as misaligned fascia, unsealed gutter caps, and paint chipping), and challenges in addressing these concerns after the work commenced. Additionally, an external observation regarding driving conduct suggests a need for potential customers to evaluate overall company professionalism.

For North Carolina residents considering Robco Residential Inc for their roofing, gutter, or fascia needs, it would be prudent to:

• Ensure a comprehensive, written estimate that clearly details every piece of fascia to be replaced, every section of guttering, and all aspects of the roofing work.

• Walk through the property with the estimator to explicitly point out all areas needing attention and confirm their inclusion in the quote.

• Ask for references from recently completed projects and consider inspecting those projects if possible.

• Discuss the company's process for addressing post-installation issues and ensure a clear understanding of warranties and guarantees.

In essence, Robco Residential Inc operates locally in North Carolina, providing essential home exterior services. For local residents, the suitability of this contractor will heavily depend on their proactive measures in documenting project details and clarifying expectations upfront, to ensure their specific needs are met and to foster a positive project outcome.

Robco Residential Inc

5750 NC-50, Benson, NC 27504, USA