United Family Builders

For residents of Westlake, Ohio, and the greater Cleveland area, a reliable and sturdy roof is your home’s first and most important defense against the region’s challenging weather. From severe thunderstorms and hail to heavy snow and high winds, Ohio’s climate demands a roofing system that is built to last. When it's time for a roof repair, a full replacement, or an exterior renovation, you need a contractor who is not only skilled but also trustworthy and dedicated to doing the job right. United Family Builders is a local company that has garnered attention for its commitment to working closely with homeowners on a variety of projects, especially those involving storm damage and insurance claims.

The reviews for United Family Builders paint a complex picture of a company that is deeply involved in the process of helping homeowners, particularly when it comes to dealing with insurance companies. One customer shared a powerful story of how their home was hit by hail and how Dave from the company "stepped in and helped us navigate all the steps" when their insurance company initially closed the claim. This homeowner praised the company for their persistence and for helping them get a new roof and new gutters, stating they were "REALLY HAPPY with my new roof and the quality and professionalism of the entire crew!!" Another customer also had a positive experience initially, highlighting how Dave was "super friendly and professional" and how the crew was "careful around the flower beds and cleaned up very well," which resulted in a great-looking new roof.

However, it is important to note that the company's public reviews also contain some serious concerns from customers. One review mentions that they believe the company pays for good reviews and that they had issues with poor craftsmanship, including improperly installed gutters and a ridgvent, along with a belief that the company had only half a permit for the work. The customer claims that despite multiple attempts to have the work fixed, the issues have not been resolved. This is a crucial piece of information for any homeowner to consider. When evaluating a contractor, it is essential to look at the full range of feedback and to do your own research to ensure the company is the right fit for your specific needs.

Ultimately, the public data shows a company that has been able to help many homeowners with their roofing and exterior needs, particularly those involving insurance claims. The positive reviews highlight a company that is willing to go the extra mile, with one customer even noting that Dave "bought replacement plants for some of the inadvertently damaged flowers in the garden." This level of personal attention is something that many homeowners value. However, the negative feedback, particularly the claims of unresolved issues and concerns about permits, also must be taken into account when making a final decision.

United Family Builders is located at 1991 Crocker Rd #600 in Westlake, Ohio. This location places them within the greater Cleveland metropolitan area, making them an accessible option for residents in Westlake, North Olmsted, Avon, and other surrounding communities. Being a local business is a significant advantage, as it means they are familiar with the specific challenges of the Ohio climate and the common types of home construction in the area. This local knowledge can be a key factor in ensuring a project is completed successfully.

The company's Westlake address provides them with a central base from which to serve homeowners throughout Cuyahoga, Lorain, and surrounding counties. This proximity allows for quicker response times, which is particularly important during emergencies. In the aftermath of a major storm, having a contractor who can be on-site promptly to assess damage and provide temporary repairs can be invaluable. The provided phone number, (440) 381-4178, offers a direct line of contact for potential customers to discuss their needs.

Based on customer reviews, United Family Builders offers a variety of home exterior services:

• Roofing: Specializing in new roof installation, tear-downs (including homes with multiple layers of old shingles), and roof repairs. They are noted for using quality materials such as Owens Corning shingles with a lifetime warranty.
• Gutter Services: Installation of new gutters and leaf guards to ensure proper water drainage and home protection.
• Siding: The company is noted in one review as being considered for a siding project, suggesting this is a service they offer.
• Assistance with Insurance Claims: A key feature highlighted by customers is their willingness and ability to help homeowners navigate the often-complex process of filing an insurance claim for storm damage.

• Assistance with Insurance Claims: Multiple positive reviews emphasize the company's help in navigating the insurance claim process, making it a less stressful experience for homeowners.
• Use of Quality Materials: One customer specifically mentions the use of "Quality tiles from Owen's Corning with a lifetime warranty up to 130mph winds," indicating a commitment to durable products.
• Professional Crew: The crew is described in positive reviews as being professional, careful around landscaping, and meticulous with cleanup.
• Personalized Service: The contractor, Dave, is noted in a positive review for his personal touch, including taking pictures to document damage and even replacing damaged plants.

Address: 1991 Crocker Rd #600, Westlake, OH 44145, USA
Phone: (440) 381-4178

For residents of Westlake and the surrounding Cleveland area, the decision of which contractor to hire for roofing and exterior work is a significant one. The public information on United Family Builders presents a mix of experiences. On one hand, there are testimonials from very happy customers who praise the company's help with insurance claims, the quality of their work, and their professional crew. These experiences highlight a company that can provide a great service, especially for those dealing with the stress of storm damage.

On the other hand, there are serious claims of unresolved issues and poor craftsmanship that a potential customer must consider. It is crucial for any homeowner to do their due diligence, ask for references, and ensure they have a clear contract with any contractor they hire. While the company's willingness to work with insurance claims is a strong selling point for many, the conflicting reviews show the importance of thorough research before making a final decision.

For a local homeowner, a company like United Family Builders, with a physical presence in Westlake, offers the advantage of proximity and a foundational understanding of the local market. However, it is essential to weigh both the positive and negative feedback to determine if they are the right fit for your specific project and to ensure your home is in good hands.

United Family Builders

1991 Crocker Rd #600, Westlake, OH 44145, USA