911 Roofs

In North Carolina, where homes face everything from humid summers to potential storm damage, the integrity of a roof is a top priority for any homeowner. Finding a reliable roofing contractor who understands these local conditions is a crucial step in protecting your most valuable asset. This article provides a factual and informative overview of 911 Roofs, a company operating out of Burlington, NC. By examining public data and customer reviews, we can offer a balanced perspective on their services, work quality, and business practices. The goal is to provide local users with the necessary information to make a well-informed decision for their roofing and home improvement projects.

911 Roofs is a home improvement company based in Burlington, NC, that specializes in roofing and other exterior services. The company's business model appears to be focused on a variety of projects, from minor repairs to more substantial installations. Public reviews for the company paint a complex picture, with some customers expressing high satisfaction and others detailing significant issues. One review praises the company for performing a "great job" on skylight replacement and gutter installation. This positive feedback highlights the company's ability to deliver quality work on specific projects and a customer's trust to the point where they would hire them for additional work and even wish they offered more services.

However, another review offers a starkly different perspective, warning potential customers to "bypass" the company due to issues with the owner, Terence. This review claims that after receiving an upfront payment for a job, the work was not completed, and the owner lied about returning to finish it. It also alleges a change in ownership, which may be a significant factor in the varying experiences of customers. These conflicting reviews underscore the importance for local residents to conduct thorough research and to be cautious, particularly when making upfront payments. The business appears to have a reputation that is not uniformly positive, and potential clients should weigh all available information before proceeding.

911 Roofs is located at 720 S Sellars Mill Rd, Burlington, NC 27217, USA. This location places them within the Alamance County region of North Carolina, a convenient base for serving a wide range of local communities. Being a local contractor has its advantages; a company with a physical presence in the area often has a better understanding of the specific building codes, climate considerations, and the general needs of homes in the region. Their address makes them easily accessible to residents in Burlington, as well as surrounding towns. However, the varying customer feedback suggests that while their location is local, the quality of service may be inconsistent. For North Carolina locals, this proximity can be a great benefit for quick response times on emergency repairs, but the reviews indicate that the follow-through on promised work may not always be reliable.

Based on customer reviews and the nature of the business, 911 Roofs offers a variety of services related to roofing and home exteriors. The provided information specifically mentions a few key areas of expertise:

• Skylight Replacement: A positive review highlights that the company did a "great job" replacing old and leaking skylights, indicating a proficiency in this specific and often delicate task.
• Gutter Installation and Gutter Guards: The same customer was pleased with the company's work on gutters and the installation of gutter guards, suggesting they are a viable option for proper water drainage solutions.
• General Roofing Repairs: The reviews mention jobs and repairs at various properties, indicating they handle a range of roofing issues beyond just skylights.
• Porch Roofs: A customer's inquiry for an estimate to add a porch roof on their house suggests that the company also takes on new construction projects or additions to existing structures.

One review also mentions that they were hoping the company would do decks, which further suggests a broader scope of home improvement services, but this particular service may not be offered.

The provided reviews highlight several key features and points of note about 911 Roofs. These are presented directly from customer experiences and should be considered by anyone in the North Carolina region:

• Quality Work on Specific Jobs: The positive review is a strong testament to the quality of work 911 Roofs can deliver. The customer was so satisfied with the skylight and gutter work that they immediately considered the company for a new project. This shows that when the work is done well, it is of a high standard.
• Potential Ownership Change: The negative review explicitly mentions dealing with a "new owner," Terence. This detail is critical as it may explain the discrepancy in customer experiences. A change in ownership or management can drastically alter a company's performance, communication, and commitment to its clients. Potential customers should be aware of this and might consider inquiring about the current management.
• Inconsistent Communication and Follow-Through: The negative review details a significant breakdown in communication and a failure to complete a job after receiving payment. The customer claims the owner lied about returning, leading to an incomplete project. This is a major red flag for a home improvement contractor, as it speaks to a lack of accountability and reliability.
• Promptness and Job Completion: The contrasting experiences are stark. One customer had multiple successful jobs completed, while another had an incomplete project. This inconsistency suggests that the experience a client has with 911 Roofs may vary greatly, making due diligence all the more important.

To get in touch with 911 Roofs for an estimate or service, you can use the following contact information:

Address: 720 S Sellars Mill Rd, Burlington, NC 27217, USA
Phone: (336) 512-8605

This information provides a direct line for inquiries, though based on the conflicting reviews, customers might want to ask specific questions about project timelines, payment schedules, and management of the business.

In conclusion, 911 Roofs presents a mixed bag for local residents of Burlington and the wider North Carolina region. On one hand, a satisfied customer attests to their ability to perform quality work on projects like skylight and gutter installations. This demonstrates a clear capability to deliver a great result. On the other hand, a deeply critical review warns of serious issues with project completion, communication, and the owner’s reliability, suggesting that the company's performance may not always be consistent. The mention of a "new owner" could be a key factor in these differing experiences, as a change in management can sometimes lead to a shift in business practices. For locals considering 911 Roofs, the primary takeaway is the need for caution. It is suitable for those who are willing to closely manage the project and verify all commitments, but for those seeking a contractor with a uniformly positive and reliable track record, the conflicting reviews may be a cause for concern. As with any significant home improvement project, thorough research, clear communication, and a detailed contract are essential steps to ensure a positive outcome.

911 Roofs

720 S Sellars Mill Rd, Burlington, NC 27217, USA